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7 Posts

09-08-2021

Canada

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Re:Motorola one vision - Bluetooth app crashes

2021-09-10, 14:17 PM

moto vision running Android 11 2019 Lincoln MKC. Sync 3. Was working fine until my wife started complaining. So something changed. Android 11 maybe? I'm running Android 11 on my personal non moto cell and it works fine. Please fix. Bluetooth keeps crashing on the phone also. Thanks 

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9 Posts

07-07-2021

Canada

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Re:Android 11 Bluetooth + Sync 3 (Car Infosystem) = Unreliable Connection

2021-09-11, 23:35 PM

 

@ NS_Sens wrote:

 

It looks like two threads got merge together, cause when you read it from the beginning it's a mess. Not what was originally there.

 

That is correct, I started a thread, and it got merged into this one a couple of days after my  first post.

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3692 Posts

03-04-2016

India

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Re:Android 11 Bluetooth + Sync 3 (Car Infosystem) = Unreliable Connection

2021-09-13, 5:42 AM

Hi All, 

 

Thank you for sharing the bug reports and video I have shared the same with our concerned team to look at it. I will keep you posted once we learn more about it.

Regards

Sandip



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3692 Posts

03-04-2016

India

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Re:Motorola one vision - Bluetooth app crashes

2021-09-13, 6:53 AM

@ Pault040264 wrote:

Since Android 11 Sec Patch 1 update my phone will now not connect to my car as it did previously. Causes bluetooth app to stop working. ALL other bluetooth devices fine. Only since update to Android 11

Hi,

 

Thank you for reaching out and sorry to know about this, please do not start new threads before searching for existing threads on the same topic. It causes clutter on the site and makes it harder for us to follow an issue. However, I have merged with the existing thread. Also would like to inform you that I have shared this with our team to look at it. Will keep you posted once we hear from the team. 

 

 

Regards

Sandip



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7 Posts

09-09-2021

United Kingdom of Great Britain and Northern Ireland

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Re:Android 11 Bluetooth + Sync 3 (Car Infosystem) = Unreliable Connection

2021-09-13, 8:46 AM

Perhaps less time spent merging threads and more time solving the issue would be more helpful.

 

Getting really frustrated now!

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7 Posts

09-08-2021

Canada

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Re:Android 11 Bluetooth + Sync 3 (Car Infosystem) = Unreliable Connection

2021-09-13, 9:06 AM

Thank you 

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1 Posts

09-14-2021

Czech Republic

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  • Message 37 of 54

Android 11 no bluetooth connection to car

2021-09-14, 17:00 PM

Hi,

after update to Android 11 I have issue with connection to my handsfree (original BMW E91 with iDrive). Phone connects, but no sound is transmited, also mic not function. I deleted profiles both from phone and car and reset. No change. I can start call from car, but call remains from phone, if switched to car no audio, car shows connecting...

Before update no problem with calls.

Thank you for help

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3692 Posts

03-04-2016

India

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Re:Android 11 no bluetooth connection to car

2021-09-15, 5:06 AM

@ Zizal1 wrote:

Hi,

after update to Android 11 I have issue with connection to my handsfree (original BMW E91 with iDrive). Phone connects, but no sound is transmited, also mic not function. I deleted profiles both from phone and car and reset. No change. I can start call from car, but call remains from phone, if switched to car no audio, car shows connecting...

Before update no problem with calls.

Thank you for help

Hi,

 

Thank you for taking the time to post, please do not start new threads before searching for existing threads on the same topic. It causes clutter on the site and makes it harder for us to follow an issue. However, I have merged with the existing thread. Also, we would like to inform you that the escalation process is not quick, but @AgentSuntiha will be in contact should our engineers have any questions or we receive any feedback we can share. 

 

 

Regards

Sandip



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9 Posts

07-07-2021

Canada

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Re:Android 11 Bluetooth + Sync 3 (Car Infosystem) = Unreliable Connection

2021-09-17, 1:56 AM

I just spent the better part of an hour doing a factory reset of my phone, and when finished it has been updated to Android 11 RSAS31.Q1-48-36-11 Aug 1,2021.

I managed to get it paired to the car, and then it began disconnecting and connecting again.

If a factory reset is supposed to return the phone to the way it was purchased, why is it not Android 10?

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2 Posts

09-08-2021

United Kingdom of Great Britain and Northern Ireland

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Re:Android 11 Bluetooth + Sync 3 (Car Infosystem) = Unreliable Connection

2021-09-17, 8:00 AM

So this issues continues without any resolve. The use of handsfree in the car is essential and this update has killed the phone and is not fit for purpose.

The next stage is changing my phone and moving to a different brand which is a shame as always been Motorola, but if they can not come up with a timely solution then this is something i shall have to do. 

 

Lets hope Motorola/Lenova start taking this issue seriously before they loose a lot of customer's.

 

I shall wait a few more days, then i will have no other choice but to replace my phone.

 

  

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