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10 Posts

09-08-2021

Canada

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  • Message 51 of 206

Re:Android 11 Bluetooth + Sync 3 (Car Infosystem) = Unreliable Connection

2021-09-20, 22:09 PM

Not saying other manufacturers are any better. This is a Bluetooth issue.  Bluetooth is a massive tool. I mean it won't connect to my car nor the Fitbit. Bluetooth headphones also. Just saying broke a major function.  Thanks

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2778 Posts

11-24-2020

India

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  • Message 52 of 206

Re:Android 11 Bluetooth + Sync 3 (Car Infosystem) = Unreliable Connection

2021-09-22, 6:07 AM

Hi Pault040264, Cujoe31

 

I’m really sorry for the trouble that you are going through. I would like to inform you that our team is actively investigating this and it may take some time.  I would request you please wait, once I have any updates from the team I will get back to you. 

 

Thanks

Sunitha



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Re:Android 11 Bluetooth + Sync 3 (Car Infosystem) = Unreliable Connection

2021-09-22, 6:10 AM

Sorry, but we have been promised updates and resolution numerous times and yet NOTHING coming from you!!

Getting really frustrated now. I have a 5 hour drive this weekend and I am unable to use Bluetooth in my car as I was once able...NOT a happy bunny!

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13 Posts

09-24-2021

Czech Republic

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  • Message 54 of 206

Re:Android 11 Bluetooth + Sync 3 (Car Infosystem) = Unreliable Connection

2021-09-24, 13:06 PM

Hello,
I'm having the same problem after a security update dated August 1.
(Motorola One Vision, Android 11)

 

This problem is really serious.. how long will it take to fix?

 

Isn't there any possibility to uninstall the last security update that caused this problem?

 

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4 Posts

09-14-2021

Czech Republic

5 Signins

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  • Message 55 of 206

Re:Android 11 Bluetooth + Sync 3 (Car Infosystem) = Unreliable Connection

2021-09-26, 18:00 PM

After new update situation get even worse. Before BT just connected and do not comunicate with car. Bad, but security update "improved" situation so phone connects to car, after 30s disconnect to start connecting after minute or so and agin disconnect. Not only that BT stoped working, now it discharging battery quite fast. Even if connected to charger battery slowly goes down. So only solution is to switch BT off or delete car from BT device list. Well problem with no audio solved...

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4 Posts

07-06-2020

Spain

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  • Message 56 of 206

Re:Android 11 Bluetooth + Sync 3 (Car Infosystem) = Unreliable Connection

2021-09-27, 8:10 AM

Same here! Since last August Security update. Bluetooth connects and disconnects every 10/15 seconds. Impossible to use phone while driving. This can be considered as a safety issue!!!

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2778 Posts

11-24-2020

India

256 Signins

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  • Message 57 of 206

Re:Android 11 Bluetooth + Sync 3 (Car Infosystem) = Unreliable Connection

2021-09-28, 6:20 AM

Hi All, 

 

I understand the concern and I don't have the time frame.  But, I’m continuously following up with the concerned team to get the update. As soon as I have any updates from the team I will get back to you. 

 

Thanks

Sunitha



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Re:Android 11 Bluetooth + Sync 3 (Car Infosystem) = Unreliable Connection

2021-09-28, 6:34 AM

With respect....I dont think you do appreciate how frustrating this issue is..

I spent 10 hours plus in my car this weekend, in the midst of a fuel shortage with no bluetooth connectivity in my vehicle as a direct result of YOUR (the company) update issues.

NOT a happy bunny!!

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2778 Posts

11-24-2020

India

256 Signins

28151 Page Views

  • Posts: 2778
  • Registered: ‎11-24-2020
  • Location: India
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  • Message 59 of 206

Re:Android 11 Bluetooth + Sync 3 (Car Infosystem) = Unreliable Connection

2021-09-29, 6:52 AM

Hi Pault040264

 

I understand how frustrating it will be. Our engineering team is actively investigating this and I have asked for an update on this. Please wait, once I receive an update from the team I will keep you all informed. 

 

I apologize for the inconvenience that you are going through. 

 

Thanks

Sunitha



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1 Posts

09-30-2021

Brazil

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  • Posts: 1
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  • Message 60 of 206

Re:Android 11 Bluetooth + Sync 3 (Car Infosystem) = Unreliable Connection

2021-09-30, 13:23 PM

Hi Sunitha,

 

Here in Brazil we are having the same problem with the bluetooth. This  is a global issue and lenovo must fix it.

I've contact the support team here in my country  and they gave me a ridiculous reply about it. Basicaly they said that motorola can't garantee conections with other devices not manufactured by motorola. This is a stupid answer.

 

I appreciate  your effort to bring this to developers and global support. That's not the right way to treat customers.

Thank you

André

 
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