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11 Posts

07-07-2021

Canada

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Re:Android 11 Bluetooth + Sync 3 (Car Infosystem) = Unreliable Connection

2021-10-01, 17:55 PM

I just received a replacement phone, under the damaged phone policy I had with the carrier.  So after answering several questions, I am asked to accept automatic updates from Google, my carrier and Lenovo, and if I don't accept, I can't use the phone.

So the question is, are updates cumulative, and if I accept will the phone automatically be updated to Android 11?

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4 Posts

09-14-2021

Czech Republic

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Re:Android 11 Bluetooth + Sync 3 (Car Infosystem) = Unreliable Connection

2021-10-01, 19:54 PM

I understand that during upgrade something can go wrong and also that it takes some time to solve. But bear in mind that there are also customer rights. Lenovo rendered unit inoperatible in some way. Thus is responsible for providing solution to customers. As this issue is connected to health and safety it should be considered as priority. If supplier cannot provide solution creditback or replacement should be considered... I don´t think that EU will see such potentional risk and funcionality downgrade as ok to customer. Also publicity possible made should be considered. So please provide working solution...

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11 Posts

07-07-2021

Canada

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Re:Android 11 Bluetooth + Sync 3 (Car Infosystem) = Unreliable Connection

2021-10-02, 21:59 PM

After following the directions I got here https://community.koodomobile.com/android-81490/android-11-7807300?postid=19899441#post19899441

I now have the new phone, running Android 9 in developer mode that connects to my car with no problem. I have WiFi disabled, and automatic app updates from Google also disabled.

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10 Posts

09-08-2021

Canada

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Re:Android 11 Bluetooth + Sync 3 (Car Infosystem) = Unreliable Connection

2021-10-02, 22:23 PM

Nice. 

The rest of us are stuck. I tried factory reset but started up with android 11. Still waiting for a fix. Going to buy a Samsung soon. I know that works. 

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25 Posts

05-17-2019

Slovakia

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Re:Android 11 Bluetooth + Sync 3 (Car Infosystem) = Unreliable Connection

2021-10-03, 12:44 PM

Nice job Motorola. Issues with bluetooth are in the one vision from the very beginning. Now it's even worse. There are also issues with calling mentioned in another topic in this forum. So no Bluetooth and no calling. We are talking about basic features of phone. What do you test before release if not this?

I do not believe that fixing this issue could take more than a 1 day for a real developer.

 

Where could I officially ask to refund my money back?

 

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24 Posts

09-03-2021

United Kingdom of Great Britain and Northern Ireland

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Re:Android 11 Bluetooth + Sync 3 (Car Infosystem) = Unreliable Connection

2021-10-03, 13:53 PM

First of - I do not work or have any connection with motorola, so I cannot be biased  but I do think I should point out that android 11 with similar Bluetooth connection dropout/problems has actually been around for OVER A YEAR on other mobile phone manufacturers. 

 

I've googled & found posts dated as far back as 9th Apr 2020 on various forums showing Samsung/Nokia phones as well as Google own Pixels phones have had this problem

 

In fact.. A recent result I found (dated 14th June 2021) shows 'It seems that the issue where Bluetooth on (Google Pixel) devices disconnects in cars intermittently got reassigned on the Google IssueTracker way back in early April but there has been no resolution for the same so far.' 

 

If the actual developers of android haven't figured it out after months of knowing about it (Apr 2020 to Jun 2021) I guess Motorola developers will have just as much trouble figuring it out after only (seemingly) knowing about it since my OP 

 

 

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25 Posts

05-17-2019

Slovakia

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Re:Android 11 Bluetooth + Sync 3 (Car Infosystem) = Unreliable Connection

2021-10-03, 14:26 PM

Sorry but after so many months/years what this phone has issues (Bluetooth issues from the beginning) and developers had a time, there is no excuse for Motorola. I had to buy Samsung because I could not rely on Motorola. I need a working phone. I do not like Samsung as a brand but I've had no issues so far with BT nor anything else and Samsung claims 4 years of updates, that's like another universe in comparison with motorola.

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10 Posts

09-08-2021

Canada

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Re:Android 11 Bluetooth + Sync 3 (Car Infosystem) = Unreliable Connection

2021-10-03, 15:23 PM

Just purchased a Samsung also. Forget Motorola fixing the issue. Waited to long no Bluetooth in my car or my smartwatch. Terrible on you Motorola. Community forums for all manufacturers stink. Not just Motorola. Brutal way to do business. Bring back customer service support directly to moto headquarters as my company does. Anyway last post. Btw I had purchased 3 of these cell phones. Waste of money. 

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2756 Posts

11-24-2020

India

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Re:Android 11 Bluetooth + Sync 3 (Car Infosystem) = Unreliable Connection

2021-10-04, 8:33 AM

Hi Everyone, 

 

I understand the concern. Our engineering team is actively working on this. Please bear with us as this is not a quick process, but I'll continue to work with our team regarding your concern. I'll back to you once I heard an update from them. 

 

Thanks

Sunitha



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5 Posts

09-17-2021

United Kingdom of Great Britain and Northern Ireland

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Re:Android 11 Bluetooth + Sync 3 (Car Infosystem) = Unreliable Connection

2021-10-04, 9:36 AM

AgentSunitha - Is this a problem only with the One Vision or other Motorola handsets too?  I was considering changing handsets soon but can't risk buying another Motorola if the same thing will happen.

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