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26 Posts

01-09-2019

Argentina

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  • Message 81 of 213

Re:Android 11 Bluetooth + Sync 3 (Car Infosystem) = Unreliable Connection

2021-10-15, 14:52 PM

hola ayer 10;30 PM recibir la actualizacion de A11 , la actualize y a partir de ahi no me deja enviar mas fotos por Whatspp 

necito una solucion ya que trabajo y debo enviar fotos 

Gracias 

 

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24 Posts

09-03-2021

United Kingdom of Great Britain and Northern Ireland

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  • Message 82 of 213

Re:Android 11 Bluetooth + Sync 3 (Car Infosystem) = Unreliable Connection

2021-10-15, 16:18 PM

Think post above may be in wrong place since this thread is about bluetooth problem & I guess WhatsApp uses data & /or WiFi as Google translates this to

 

"hello yesterday 10; 30 PM receive the update of A11, I updated it and from there it will not let me send more photos by Whatspp I need a solution since I work and I must send photos Thanks"

 

 

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5 Posts

10-21-2021

Bulgaria

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  • Message 83 of 213

Re:Android 11 Bluetooth + Sync 3 (Car Infosystem) = Unreliable Connection

2021-10-21, 6:58 AM

I have the same problem and nothing works to fix it. I am 100% that the september security update is to blame - everything was working fine, i was connected to my ford (Cmax - Sync 3) and went to work. Then the phone updated, restarted and i went for a lunch break and immediately when i entered the car it started disconnecting. There is no doubt that that update caused the issue. None of the solution fixed the problem i tried everything - safe mode, changing the versions of the bluetooth, clearing the data and the cache. I use my car every day for hours and not having the bluetooth is extremely bad - it is not only distracting to hold the phone and talk while driving, but it is also illegal. I don't want to buy a new phone, that one worked just fine.

edit: it's the 1 August update, not, september current software verson: RSAS31.Q1-48-36-11. In september i was updated to the Android 11, and it worked fine, the security update broke the Sync 3 connection

p.s - I haven't done a factory reset. If i have to do that, then i would go with a new phone tbh.

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5 Posts

09-08-2021

United Kingdom of Great Britain and Northern Ireland

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  • Message 84 of 213

Re:Android 11 Bluetooth + Sync 3 (Car Infosystem) = Unreliable Connection

2021-10-21, 7:40 AM

Fyi Doing a factory reset does not fix this issue!

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4 Posts

10-22-2021

Norway

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  • Message 85 of 213

Re:Android 11 Bluetooth + Sync 3 (Car Infosystem) = Unreliable Connection

2021-10-22, 13:16 PM

My One Vision will not connect to my car via Bluetooth. Did before. Ford w Sync 3. Update causing this?

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24 Posts

09-03-2021

United Kingdom of Great Britain and Northern Ireland

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  • Message 86 of 213

Re:Android 11 Bluetooth + Sync 3 (Car Infosystem) = Unreliable Connection

2021-10-26, 12:00 PM

Probably, but atm unsure. It does seem likely though, as if you read through the thread there's been many people who have 'lost' their connection since the last security update. My problem started with RSAS31.Q1-48-36-11.

Funny enough - even though I still have auto update turned on, I've not had any notification of updates but doing a manual scan I see there is a new update....
It seems there is one that 'includes updates of Android security patches up to 1 September 2021' (RSAS31.Q1-48-36-13) which I'm currently downloading/installing 

(at time of writing this I'm only on step 4) - pretty sure I checked last week & there wasn't any  updates

Wonder why Agent_Sandeep (or any other support staff) have not mentioned this & asking if it solves our problem ??

- I will try it out ASAP in the car & see if THIS repairs Sync 3/Bluetooth problem & report back (might be a couple of days due to shiftwork & car availability)

I've noticed no-one else has mentioned this version of the update so don't know if anyone has already tried this & are still having problems


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9 Posts

09-04-2021

Canada

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  • Message 87 of 213

Re:Android 11 Bluetooth + Sync 3 (Car Infosystem) = Unreliable Connection

2021-10-26, 12:08 PM

I've gotten the September update a while back and it never fixed anything for me.

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24 Posts

09-03-2021

United Kingdom of Great Britain and Northern Ireland

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  • Message 88 of 213

Re:Android 11 Bluetooth + Sync 3 (Car Infosystem) = Unreliable Connection

2021-10-26, 12:15 PM

Thanks for letting us know. You say 'a while back' any idea exactly when ?

 

Looking at an 'Android Security Update' page the September report was updated twice (7th and 14th) so I'm assuming there's been 2 updates for September

 

Source: https://source.android.com/security/bulletin/2021-09-01?g_id=6853&session=X24iMwop

 

On same site the October report been updated 3 times so far (4th,6th,11th) - so I assume there's been 3 updates

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9 Posts

09-04-2021

Canada

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  • Message 89 of 213

Re:Android 11 Bluetooth + Sync 3 (Car Infosystem) = Unreliable Connection

2021-10-26, 12:20 PM

Couldn't tell you exactly when I got it. It probably would've been mid September. I was all excited cause I thought it might fix the problem.... But nope.

 

It's got the same version number though as the one you're installing.

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Re:Android 11 Bluetooth + Sync 3 (Car Infosystem) = Unreliable Connection

2021-10-26, 12:33 PM

Just tried the update, disconnected and reconnected devices....NO CHANGE, bluetooth app continues to stop working. ONLY in my car where I need it the most...

 

@agentsandeep.....comments?? Let me guess...."You are aware of the issue and your team are working on a solution and you will keep us updated"

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