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4 Posts

08-25-2021

Germany

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Can not answer or make calls after Update

2021-08-25, 14:38 PM

I updated my motorola one vision to Android 11.

 

Since the installation reboot I cannot answer or make calls. 

If I make a call the phone just show the "call screen" but does not dial. After some seconds the call canceled.

If I get a call nothing happens.

 

But in both cases the phone switch from LTE+ to G. 

 

I tried a network reset.

I tried a factory reset.

But the problem still stands.

 

I hope someone can help.

Best Regards, Benjamin

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3994 Posts

03-04-2016

India

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  • Message 2 of 25

Re:Can not answer or make calls after Update

2021-08-26, 7:56 AM

@ benlie wrote:

I updated my motorola one vision to Android 11.

 

Since the installation reboot I cannot answer or make calls. 

If I make a call the phone just show the "call screen" but does not dial. After some seconds the call canceled.

If I get a call nothing happens.

 

But in both cases the phone switch from LTE+ to G. 

 

I tried a network reset.

I tried a factory reset.

But the problem still stands.

 

I hope someone can help.

Best Regards, Benjamin

Hi benlie

 

Welcome to Motorola forums and sorry to know about this. I will try my best to help you fix this. please update your profile with your current phone, carrier, and serial number -- this will help me investigate. Please make sure that the options under Settings > Motorola Privacy are on as well, and let me know (just reply here) if it's okay for me to look at your apps to see if they are a source of problems.

 

Need help updating your profile? See here. https://forums.lenovo.com/t5/Forum-Feedback/Complete-your-forums-profile/td-p/3339943

 

Regards

Sandip



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4 Posts

08-25-2021

Germany

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  • Message 3 of 25

Re:Can not answer or make calls after Update

2021-08-26, 16:14 PM

I updated my profile. I'm not sure where to find the "Settings > Motorola Privacy" Option. I have a german UI. The "Erweiterte Gerätesupport" is active. It's ok that you look at my apps.

 

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3994 Posts

03-04-2016

India

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Re:Can not answer or make calls after Update

2021-08-27, 14:10 PM

@ benlie wrote:

I updated my profile. I'm not sure where to find the "Settings > Motorola Privacy" Option. I have a german UI. The "Erweiterte Gerätesupport" is active. It's ok that you look at my apps.

 

Hi benlie

 

Thank you for updating your profile, we have heard reports of customers facing this issue. We are looking into it. Meanwhile can you please try the below-mentioned steps and let us know how it goes. 

 

Power off the phone Remove all SIM CardsTurn on the phoneConnect to WiFIGo to Settings > Apps & notifications > See all apps > Menu (3 dots on the top right) > Show system apps > Carrier Settings > Storage & cache > Clear Storage > OKGo to Settings > Apps & notifications > See all apps > Menu (3 dots on the top right) > Show system apps > Phone Services > Storage & cache > Clear Storage > OKPower off the phoneInsert your SIM Power the phone back on. 

 

Regards

Sandip

 



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4 Posts

08-25-2021

Germany

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  • Message 5 of 25

Re:Can not answer or make calls after Update

2021-08-27, 15:02 PM

Hello, unfortunately this did not help.

I also tried it with another SIM card. Same Problem. 

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3994 Posts

03-04-2016

India

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Re:Can not answer or make calls after Update

2021-08-31, 7:53 AM

@ benlie wrote:

Hello, unfortunately this did not help.

I also tried it with another SIM card. Same Problem. 

Hi, 

 

Thank you for trying, we have reported this to our team let me check and get back to you as soon as possible.

 

Regards

Sandip



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3994 Posts

03-04-2016

India

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  • Message 7 of 25

Re:Can not answer or make calls after Update

2021-09-01, 7:44 AM

@ benlie wrote:

Hello, unfortunately this did not help.

I also tried it with another SIM card. Same Problem. 

Hi, 

 

I have an update from our team, can you please try this temporary workaround enable airplane mode and disable itit. We are still actively investigating the root cause and determine a fix. 

 

Regards

Sandip



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4 Posts

08-25-2021

Germany

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  • Message 8 of 25

Re:Can not answer or make calls after Update

2021-09-02, 12:45 PM

can you please try this temporary workaround enable airplane mode and disable itit.

I tried this already. It does not help.

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233 Posts

04-03-2018

United Kingdom of Great Britain and Northern Ireland

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  • Message 9 of 25

Re:Can not answer or make calls after Update

2021-09-08, 15:18 PM

@ benlie wrote:

can you please try this temporary workaround enable airplane mode and disable itit.

I tried this already. It does not help.

 

Hi Benlie, 

 

Thank you for your reply. After discussing your case, we would like to replace your device and send yours to be examined. In order to arrange this, could you send me a DM with the following information?:

 

-Full name.

-Email address.

-Phone number.

-IMEI number of your device.

-Full postal address.

 

Kind regards, 

 

Sara

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7 Posts

04-16-2020

Poland

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  • Message 10 of 25

Re:Can not answer or make calls after Update

2021-09-13, 5:23 AM

Same here, after update to 11

Noone can call me and when I try to call, call screen drops after a couple of seconds. No dial sound on outcomming call sound.  Nothing seems to help.

 

Help please !

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