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8 Posts

06-28-2018

India

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  • Message 1 of 10

Cast Screen not working since last security patch (April) update.

2021-05-01, 12:38 PM

Cast screen options is not detecting my Chromecast enabled android tv. Both TV and my smartphone are connected to the same network and ofcourse Chromecast feature is turned on in TV.

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13492 Posts

03-05-2018

United States of America

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  • Message 2 of 10

Re:Cast Screen not working since last security patch (April) update.

2021-05-01, 21:43 PM

Hi AkshayBajpai

 

Are you getting an error? If so, can you share what's the exact error message? Make sure Home app and other apps are up to date in Play Store. Also, try rebooting the Chromecast. Unplug the power source from the Chromecast device, wait a few seconds, then plug in back in. Let me know how it goes. Thanks.

 

Best regards,
Rich
Motorola-Lenovo Support



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8 Posts

06-28-2018

India

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  • Message 3 of 10

Re:Cast Screen not working since last security patch (April) update.

2021-05-02, 2:20 AM
Everything is updated from the Play Store. I am not receiving any error. My device is not detecting Chromecast at all. And yes about rebooting Chromecast, I have a built-in Chromecast in my TV so Chromecast is always on it can't be disabled.
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2562 Posts

03-04-2016

India

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Re:Cast Screen not working since last security patch (April) update.

2021-05-03, 5:48 AM

@ AkshayBajpai wrote:

Everything is updated from the Play Store. I am not receiving any error. My device is not detecting Chromecast at all. And yes about rebooting Chromecast, I have a built-in Chromecast in my TV so Chromecast is always on it can' be disabled.

Hi, 

 

Thank you for writing us back, can you please follow the mentioned steps here and let us know how it goes. 

 

Regards

Sandip



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8 Posts

06-28-2018

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  • Message 5 of 10

Re:Cast Screen not working since last security patch (April) update.

2021-05-04, 7:11 AM

I have tried all the steps and I also tried troubleshooting but still its not working.

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2562 Posts

03-04-2016

India

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Re:Cast Screen not working since last security patch (April) update.

2021-05-06, 4:05 AM

@ AkshayBajpai wrote:

I have tried all the steps and I also tried troubleshooting but still its not working.

Hi, 

 

Thank you for trying, can you please let us know the make and model of your TV. Also, we would like to ask for a bug report in order for us to investigate further. Bug report will collect information about your current device please find the steps below.

 

.1. Go to Settings -> About Phone -> Tap on Build number 7 times on the build number to go into the developer options mode]
2. After the above steps, Developer options will be enabled.
3. Go to Settings ->System -> Advanced -> Developer options -> Enable Usb debugging > Toggle On
4. Enable Settings -> System -> Advanced -> Developer options -> Enable Bug Report shortcut > Toggle On
5. Enable Settings -> System -> Advanced -> Developer options -> Enable Wi-Fi Verbose Logging > Toggle On
6. Once the issue is reproduced, Go to Settings -> System -> Advanced -> Developer options -> Click on take bug report or Press Power button and then choose Bug Report from the Power-down menu.
7. Wait for some time until the bug report is collected. It takes around 3 to 4 minutes to collect the Bug Report.
8. Then upload the BugReport to your personal Google Drive and then share the link to the bug report on the forums in a reply or via a private message.
9. Provide observations of what you saw happen right before the bug report was taken. Please indicate the time that you observed the behavior in local time.

 

Thanks

Sandip



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8 Posts

06-28-2018

India

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  • Message 7 of 10

Re:Cast Screen not working since last security patch (April) update.

2021-05-07, 12:37 PM

You asked me for time when the bug report was taken so now in India time is 06:04 PM and link to the bug report is --- https://drive.google.com/file/d/1YYvreqm4s0Z2lizlqzxUKB7Kg6U8QcBq/view?usp=drivesdk

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2562 Posts

03-04-2016

India

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  • Message 8 of 10

Re:Cast Screen not working since last security patch (April) update.

2021-05-10, 5:41 AM

@ AkshayBajpai wrote:

You asked me for time when the bug report was taken so now in India time is 06:04 PM and link to the bug report is --- https://drive.google.com/file/d/1YYvreqm4s0Z2lizlqzxUKB7Kg6U8QcBq/view?usp=drivesdk

Hi, 

 

Thank you for sharing the bug report. Can you please let us know the make and model of your TV so that i can share this info with our team. 

 

Regards

Sandip



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8 Posts

06-28-2018

India

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  • Message 9 of 10

Re:Cast Screen not working since last security patch (April) update.

2021-05-10, 5:56 AM
MOTOROLA ZX 80.5 cm (32 inch) HD Ready LED Smart Android TV Just to let you know I am able to cast my Moto E7 Plus' Screen to it. The problem is only with my Moto One Vision.
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2562 Posts

03-04-2016

India

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  • Posts: 2562
  • Registered: ‎03-04-2016
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  • Message 10 of 10

Re:Cast Screen not working since last security patch (April) update.

2021-05-11, 4:46 AM

@ AkshayBajpai wrote:

MOTOROLA ZX 80.5 cm (32 inch) HD Ready LED Smart Android TVJust to let you know I am able to cast my Moto E7 Plus' Screen to it. The problem is only with my Moto One Vision.

Hi, 

 

Thank you for sharing, I have shared it with our concerned team. Once I get an update,  I will get back to you.

 

Regards

Sandip

 



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