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17 Posts

12-22-2019

Germany

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EU Firmware update QSAS30.62-33-17 has RUSSIAN change log in update tool!?

2021-07-20, 19:59 PM

Hi,

 

my European Motorola one vision just asked me to reboot to install the latest firmware "QSAS30.62-33-17".

 

However, the patch change log surprisingly is in RUSSIAN:

 

 

This is a genuine EU (German) device (XT1970-3), set to German language. I am on the "reteu" channel, current firmware is QSAS30.62-33-15.

 

What is going on here? Is this a hack/scam?

 

Cheer,

 Olaf

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6998 Posts

02-11-2016

United States of America

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Re:EU Firmware update QSAS30.62-33-17 has RUSSIAN change log in update tool!?

2021-07-23, 13:57 PM

Hello all, I apologize for this situation, it looks like a server translation thing on our end. I've escalated it. I can assure you the software update is legitimate and it will not impact anything on your phone, it is just part of the update notes that were incorrectly translated. 

 

I hope you understand and let me know if you have any questions.

 

Thanks,

Tom



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3993 Posts

03-04-2016

India

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  • Message 2 of 18

Re:EU Firmware update QSAS30.62-33-17 has RUSSIAN change log in update tool!?

2021-07-21, 6:10 AM

@ xor2000 wrote:

Hi,

 

my European Motorola one vision just asked me to reboot to install the latest firmware "QSAS30.62-33-17".

 

However, the patch change log surprisingly is in RUSSIAN:

 

 

This is a genuine EU (German) device (XT1970-3), set to German language. I am on the "reteu" channel, current firmware is QSAS30.62-33-15.

 

What is going on here? Is this a hack/scam?

 

Cheer,

 Olaf

Hi xor2000

 

Thank you for sharing this, please update your profile with your current phone, carrier, and serial number -- this will help me investigate. Please make sure that the options under Settings > Motorola Privacy are on as well, and let me know (just reply here) if it's okay for me to look.

 

Need help updating your profile? See here. https://forums.lenovo.com/t5/Forum-Feedback/Complete-your-forums-profile/td-p/3339943

 

Regards

Sandip



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17 Posts

12-22-2019

Germany

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  • Message 3 of 18

Re:EU Firmware update QSAS30.62-33-17 has RUSSIAN change log in update tool!?

2021-07-21, 7:00 AM
Thanks Sandip, I have updated my profile with the requested info and enabled diagnose data on the phone. Feel free to have a look. Thanks, Olaf
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Re:EU Firmware update QSAS30.62-33-17 has RUSSIAN change log in update tool!?

2021-07-21, 7:15 AM

It's not Russian but Bulgarian.

Never the less this is absolutely wrong behavior

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17 Posts

12-22-2019

Germany

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  • Message 5 of 18

Re:EU Firmware update QSAS30.62-33-17 has RUSSIAN change log in update tool!?

2021-07-21, 7:40 AM
Thanks, at least we are in the EU then! ;-)
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5 Posts

07-21-2021

Germany

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  • Message 6 of 18

Re:EU Firmware update QSAS30.62-33-17 has RUSSIAN change log in update tool!?

2021-07-21, 17:54 PM

Hello,

I have the same problem on my Moto One Vision powered by Android10. Installed is Version QSAS30.62-33-15 - system wants to update to Version QSAS30.62-33-17 in 

"kyrillisch writing" (can be Russian or Bulgarish).

Are there any news/reasons/ or solutions?

Greetings Klaus

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17 Posts

12-22-2019

Germany

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  • Message 7 of 18

Re:EU Firmware update QSAS30.62-33-17 has RUSSIAN change log in update tool!?

2021-07-21, 20:41 PM

Meanwhile, the update screen came up every few seconds, so I had to reboot and update.

 

Phone seems to still work fine.

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5 Posts

07-21-2021

Germany

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  • Message 8 of 18

Re:EU Firmware update QSAS30.62-33-17 has RUSSIAN change log in update tool!?

2021-07-21, 21:40 PM

Hello,

thanks for the answer.Can bei that everything is ok,also can be that there ist a mistake or Malware🤔.I think I will try o conac Motorola/Lenovo Service.

See You later.

Klaus

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3993 Posts

03-04-2016

India

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  • Message 9 of 18

Re:EU Firmware update QSAS30.62-33-17 has RUSSIAN change log in update tool!?

2021-07-22, 6:38 AM

@ xor2000 wrote:

Thanks Sandip,I have updated my profile with the requested info and enabled diagnose data on the phone.Feel free to have a look.Thanks, Olaf

Hi, 

 

Thanks for bringing it to our attention, we'll escalate from our end I will keep you posted once I hear more information on this. 

 

Regards

Sandip



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17 Posts

12-22-2019

Germany

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  • Message 10 of 18

Re:EU Firmware update QSAS30.62-33-17 has RUSSIAN change log in update tool!?

2021-07-22, 13:26 PM
Thank you, Sandip!
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