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10 Posts

07-30-2019

UA

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Google Duo app doesn't work

2019-07-30, 5:37 AM

Hi, moto fans. Have a trouble: Google Duo app doesn't work. The program launching, but don't connecting. And at the same time no one can't connect with me by Duo. 

 

Already received 2 updates of Duo, but issue is not solved. 

 

Tryed cleaning cash and reinstalling program - had no results. 

 

Duo version screen in attachment.

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17904 Posts

02-03-2016

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Re: Google Duo app doesn't work

2019-07-30, 14:48 PM

 wrote:

Hi, moto fans. Have a trouble: Google Duo app doesn't work. The program launching, but don't connecting. And at the same time no one can't connect with me by Duo. 

 

Already received 2 updates of Duo, but issue is not solved. 

 

Tryed cleaning cash and reinstalling program - had no results. 

 

Duo version screen in attachment.


Hi.

 

Seems to be working for me. And as far as I can tell, it should work internationally as well. 

 

When you launch it, do you see the video of yourself in the background -- a white ghostly image under the name of the person you're trying to call? I'm trying to understand how far you get before it fails.

 

Here is a link to some Google troubleshooting as well. 

 

- Matt

Please do not PM me - if you have issues, search the forums for threads on your topic and post there, or start a new thread. Thanks!
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10 Posts

07-30-2019

UA

37 Signins

209 Page Views

  • Posts: 10
  • Registered: ‎07-30-2019
  • Location: UA
  • Views: 209
  • Message 3 of 5

Re: Google Duo app doesn't work

2019-07-30, 15:13 PM
Thank You for your answer.

Then I starting to call I see my face and all standard interface of app. Then person, which I calling, answering - connection does not occur. Only sound changes to one that indicates there is no connection. But the call is not interrupted. By the way, the problem does not depend on the type of connection - tryed on wifi and 4G
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17904 Posts

02-03-2016

US

2245 Signins

53762 Page Views

  • Posts: 17904
  • Registered: ‎02-03-2016
  • Location: US
  • Views: 53762
  • Message 4 of 5

Re: Google Duo app doesn't work

2019-07-30, 19:06 PM

 wrote:
Thank You for your answer.

Then I starting to call I see my face and all standard interface of app. Then person, which I calling, answering - connection does not occur. Only sound changes to one that indicates there is no connection. But the call is not interrupted. By the way, the problem does not depend on the type of connection - tryed on wifi and 4G

Hmmm.

 

It may be interesting to see if other Google video messaging apps work, like Google Meet or Hangouts, and also try some non-Google video messaging tools.

 

Also, have you tried the voice call or message features on Duo? Do those work?

 

- Matt

Please do not PM me - if you have issues, search the forums for threads on your topic and post there, or start a new thread. Thanks!
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10 Posts

07-30-2019

UA

37 Signins

209 Page Views

  • Posts: 10
  • Registered: ‎07-30-2019
  • Location: UA
  • Views: 209
  • Message 5 of 5

Re: Google Duo app doesn't work

2019-07-30, 19:09 PM
I just did factory reset and seems that Duo start working :)

Thank you!

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