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08-11-2017

BR

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Gopro hero7 and Hero5 don't connect wifi on moto one vision

2019-08-07, 1:25 AM

My two gopro cameras, hero5 black and Hero7 black, don't connect wifi on my one vision. I reset wifi connections on cel and gopro, but the problem persists.

Note: In my other smartphone (Samsung J5 Prime) both cameras connects no problems.

I need help!

Solved! See the solution
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3 Posts

08-15-2019

DE

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Re: Gopro hero7 and Hero5 don't connect wifi on moto one vision

2019-08-15, 9:37 AM

I have the same Problem too. Do you have figured out any workaround?

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17930 Posts

02-03-2016

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Re: Gopro hero7 and Hero5 don't connect wifi on moto one vision

2019-08-15, 16:51 PM

 wrote:

I have the same Problem too. Do you have figured out any workaround?


Hi.

 

Sorry to hear it. Can I ask for some data -- specifically bug reports -- to help our team? I promise it's not as complicated as it looks.

 

1. Go to Settings -> About Phone -> Tap on Build number 7 times on the build number to go into the developer options mode]
2. After the above steps, Developer options will be enabled.
3. Go to Settings ->Developer options -> Enable USB debugging > Toggle On
4. Enable Settings -> Developer options -> Enable Bug Report shortcut > Toggle On
5. Enable Settings -> Developer options -> Enable Wi-Fi Verbose Logging > Toggle On
6. Once the issue is reproduced, Go to Settings -> Developer options -> Click on take bug report or Press Power button and then choose Bug Report from the Power down menu.
7. Wait for some time until the bug report is collected. It takes around 3 to 4 minutes to collect the Bug Report.
8. Then upload the BugReport to your personal Google Drive and then share the link to the BugReport in an email to supportforums@motorola.com. Be sure to include a link to this thread so we know what the report is for.
9. Provide observations of what you saw happen right before the bug report was taken. Please indicate the time that you observed the behavior in local time.

Also, please provide your Wifi Make, Model, security type, and band 2.4 or 5ghz, if possible.

 

Thanks.

 

- Matt

Please do not PM me - if you have issues, search the forums for threads on your topic and post there, or start a new thread. Thanks!
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3 Posts

08-15-2019

DE

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Re: Gopro hero7 and Hero5 don't connect wifi on moto one vision

2019-08-16, 19:49 PM

Hello Matt,

thank you for your message. I followed the steps. Hopefully it will be possible to fix the problem.

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6 Posts

08-11-2017

BR

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Re: Gopro hero7 and Hero5 don't connect wifi on moto one vision

2019-08-18, 16:55 PM

Hi,

 

Unfortunately not my friend. I am following the steps informed by Matt.

 

Thanks.

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6 Posts

08-11-2017

BR

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Re: Gopro hero7 and Hero5 don't connect wifi on moto one vision

2019-08-18, 16:57 PM

Hi Matt,

 

Thanks for your response. I will follow the informed steps in order to solve the problem.

 

 

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5 Posts

09-01-2019

CO

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Re: Gopro hero7 and Hero5 don't connect wifi on moto one vision

2019-09-26, 1:39 AM

I have the same problem with my Motorola One Vision. Hope you guys can figure it out and make it work.

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5 Posts

09-01-2019

CO

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Re: Gopro hero7 and Hero5 don't connect wifi on moto one vision

2019-10-01, 2:41 AM

It looks like the last Motorola one Vision software update fixed the issue for me. I can connect now the camera using the GoPro app.

0 person found this solution to be helpful.

This helped me too

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3 Posts

08-15-2019

DE

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Re: Gopro hero7 and Hero5 don't connect wifi on moto one vision

2019-10-02, 11:35 AM
Fortunately, I can also report that in the current version PSA29.160-50 the problem has been resolved.
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5 Posts

09-01-2019

CO

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Re: Gopro hero7 and Hero5 don't connect wifi on moto one vision

2019-10-02, 11:44 AM

I was afraid that the new version of the GoPro app kills the conectivity again within the phone and the camera, but it does not. Still working.

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