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16 Posts

12-01-2017

IN

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  • Message 11 of 16

Re: How to check if purchased one Vision phone is New one or Used One !!

2019-07-27, 14:33 PM

Hi Matt/Moto Team,

                                I have updated the information, which you asked. Kindly help me and answer my query. 

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16 Posts

12-01-2017

IN

47 Signins

304 Page Views

  • Posts: 16
  • Registered: ‎12-01-2017
  • Location: IN
  • Views: 304
  • Message 12 of 16

Re: How to check if purchased one Vision phone is New one or Used One !!

2019-07-29, 14:27 PM

Hi Matt and Moto team,

                                      Can you please update on my request of Identifying Mobile as new or used one?

 

I have provided information as you requested.

 

Thanks and Regards

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18369 Posts

02-03-2016

US

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  • Message 13 of 16

Re: How to check if purchased one Vision phone is New one or Used One !!

2019-07-29, 14:32 PM

 wrote:

Hi Matt and Moto team,

                                      Can you please update on my request of Identifying Mobile as new or used one?

 

I have provided information as you requested.

 

Thanks and Regards


Hi.

 

Based on what you reported, it is clear that the phone was previously started and set up, since it didn't offer you the set-up guide. But it was first activated on a network on July 23, which seems like the first day you owned it.

 

Hope this helps.

 

- Matt

Please do not PM me - if you have issues, search the forums for threads on your topic and post there, or start a new thread. Thanks!
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16 Posts

12-01-2017

IN

47 Signins

304 Page Views

  • Posts: 16
  • Registered: ‎12-01-2017
  • Location: IN
  • Views: 304
  • Message 14 of 16

Re: How to check if purchased one Vision phone is New one or Used One !!

2019-07-29, 14:54 PM

Thanks a lot Matt for your Prompt Resone !! Really appreciate it.

 

Just to confirm, I received the Box on 23rd and activitated on 24th Early morning. So the time you can view belongs to which timezone ?

 

Also if Some one did factory Reset quite few time, does it change Activiation Date ? 

 

Does Seller can reset Activiation Date ?

 

Also can you help me to understand, under what condition Phone does not offer the set-up guide ? Can it be Manufacturing Bug ?

 

Also is there any way to find when the phone was first Started ?

 

Reason for asking this question is, I got Sealed Box. Seal was open by me and even though Didn't get Setup Guide on the new phone as expected.

 

Looking for your response

 

Thanks & Regards

Daps

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16 Posts

12-01-2017

IN

47 Signins

304 Page Views

  • Posts: 16
  • Registered: ‎12-01-2017
  • Location: IN
  • Views: 304
  • Message 15 of 16

Re: How to check if purchased one Vision phone is New one or Used One !!

2019-07-30, 15:55 PM

Hi Matt and Moto Team, 

                                       Waiting for yourhelp in getting answer for my queries. 

 

Thanks & Regards

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18369 Posts

02-03-2016

US

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  • Posts: 18369
  • Registered: ‎02-03-2016
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  • Message 16 of 16

Re: How to check if purchased one Vision phone is New one or Used One !!

2019-07-30, 19:03 PM

 wrote:

Thanks a lot Matt for your Prompt Resone !! Really appreciate it.

 

Just to confirm, I received the Box on 23rd and activitated on 24th Early morning. So the time you can view belongs to which timezone ?

 

  • Given the time difference, I think this probably means it was activated on the 24th in India.

 

Also if Some one did factory Reset quite few time, does it change Activiation Date ? 

 

  • No, it does not. 

 

Does Seller can reset Activiation Date ?

 

  • I don't believe so. If they can I'm not aware of it.

 

Also can you help me to understand, under what condition Phone does not offer the set-up guide ? Can it be Manufacturing Bug ?

 

  • To the best of my understanding, it would mean the phone had been turned on and someone skipped the startup steps regarding adding accounts, etc. I've never seen a bug like this and find it hard to imagine it would impact just one phone.

Also is there any way to find when the phone was first Started ?

 

  • I don't think we can get anything at our end before data of some type is enabled.

 

Reason for asking this question is, I got Sealed Box. Seal was open by me and even though Didn't get Setup Guide on the new phone as expected.

 

  • I am just as puzzled as you are. 

 

Looking for your response

 

Thanks & Regards

Daps


Please see my responses above. 

 

Bottom line, you will have to decide if you want to keep the phone or not. If it works fine, not sure what the advantage would be to replace it, but it's your call. 

 

- Matt

Please do not PM me - if you have issues, search the forums for threads on your topic and post there, or start a new thread. Thanks!
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