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10 Posts

07-30-2019

UA

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July security patch

2019-08-16, 7:37 AM

I live in Ukraine and in my country official receller sold Motorola One Vision with RS region. And no one, who bought smartphone in official store, did not receive july security patch. Can somebody explain why phones with RS region do not receiving system updates.

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17986 Posts

02-03-2016

US

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Re: July security patch

2019-08-16, 13:51 PM

 wrote:

I live in Ukraine and in my country official receller sold Motorola One Vision with RS region. And no one, who bought smartphone in official store, did not receive july security patch. Can somebody explain why phones with RS region do not receiving system updates.


Hi.

 

I can look into this for you. It's possible it has not yet rolled out in Ukraine, or that it's your phone in particular that is having a problem.

 

Please update your profile with current phone, carrier and serial number -- this will help me investigate. Please make sure that the options under Settings > Motorola Privacy are on as well, and let me know (just reply here) if it's okay for me to look at your apps to see if they are a source of problems.

Need help updating your profile? See here. https://forums.lenovo.com/t5/Forum-Feedback/Complete-your-forums-profile/td-p/3339943

 

Thanks,

 

- Matt

Please do not PM me - if you have issues, search the forums for threads on your topic and post there, or start a new thread. Thanks!
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10 Posts

07-30-2019

UA

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Re: July security patch

2019-08-16, 14:52 PM

Hi, Matt! Thanks for answer. 

I updated the profile as you requested. Hopefully this will help resolve the issue.

The only thing I want to note is that I upgraded my phone to a July patch using my PC and ADB. But other users do not - they are waiting for OTA updates.

Thanks.

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2 Posts

08-16-2019

UA

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Re: July security patch

2019-08-19, 7:37 AM

I have the same trouble. Profile updated, check pls.

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1 Posts

08-16-2019

UA

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Re: July security patch

2019-08-19, 10:23 AM

Hello, I have this problem too. Please check my phone also.

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2 Posts

08-16-2019

UA

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Re: July security patch

2019-08-23, 5:11 AM

Сan anyone help? support works at the "highest" level (so fast):smileyfrustrated:

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65 Posts

03-05-2017

IN

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Re: July security patch

2019-08-26, 3:10 AM

Still stuck on June security patch. 

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1 Posts

08-26-2019

UA

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  • Message 8 of 8

Re: July security patch

2019-08-26, 9:12 AM

Same problem here. Still on June security patch. It would be nice if we could get some response from Motorola about this. Considering our device is part of Android One program this situation is unacceptable.

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