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10 Posts

03-20-2020

CA

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  • Message 11 of 21

Re:Just purchased, already 3 months behind on security updates (TELUS channel)

2020-04-23, 17:17 PM

Over a month since my original post and still waiting on any update around security patches for the TELUS software channel in Canada. I've seen responses about investigating this for other users in separate threads, just hoping for similar consideration here.

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10 Posts

03-20-2020

CA

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  • Message 12 of 21

Re:Just purchased, already 3 months behind on security updates (TELUS channel)

2020-04-28, 1:24 AM

Yet another week with no clarification and no reply. Hopeful this gets any attention and y'all can look at the if the telus channel is going to get updates (security or otherwise) or if canadian visions are already officially abandoned.

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19354 Posts

02-03-2016

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  • Message 13 of 21

Re:Just purchased, already 3 months behind on security updates (TELUS channel)

2020-04-29, 15:26 PM

@ drewington wrote:
 

 

Yet another week with no clarification and no reply. Hopeful this gets any attention and y'all can look at the if the telus channel is going to get updates (security or otherwise) or if canadian visions are already officially abandoned.

 

Hi.

 

No, not abandoned. Working on getting some answers. Thanks for having your IMEI in your profile. That helps.

 

-Matt

Please do not PM me - if you have issues, search the forums for threads on your topic and post there, or start a new thread. Thanks!
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10 Posts

03-20-2020

CA

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  • Message 14 of 21

Re:Just purchased, already 3 months behind on security updates (TELUS channel)

2020-05-08, 0:57 AM
Hey Matt, Any word on when we'll see some updates? I've e seen forward progress on other threads, feeling pretty sidelined here. Hopefully something can be done here for Canadians.
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10 Posts

03-20-2020

CA

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  • Message 15 of 21

Re:Just purchased, already 3 months behind on security updates (TELUS channel)

2020-05-11, 16:22 PM

Just bumping this again hoping for any kind of update.

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19354 Posts

02-03-2016

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  • Message 16 of 21

Re:Just purchased, already 3 months behind on security updates (TELUS channel)

2020-05-13, 15:26 PM

@ drewington wrote:
 

 

Just bumping this again hoping for any kind of update.

 

Hi.

 

Best case, still another couple of weeks. I have asked to put your phone in the soak test, when it happens, so that you will be among the first to get it. 

 

It's a code issue that has to go through extensive testing and approval. I'm so sorry for the delay.

 

-Matt

Please do not PM me - if you have issues, search the forums for threads on your topic and post there, or start a new thread. Thanks!
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10 Posts

03-20-2020

CA

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  • Message 17 of 21

Re:Just purchased, already 3 months behind on security updates (TELUS channel)

2020-06-03, 1:49 AM

a couple weeks later...

 

This is getting embarrassing for y'all at this point... I don't suppose you're going to extend the Android One program by 6 months for support based on this?

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19354 Posts

02-03-2016

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  • Message 18 of 21

Re:Just purchased, already 3 months behind on security updates (TELUS channel)

2020-06-03, 14:15 PM

@ drewington wrote:
 

 

a couple weeks later...

 

This is getting embarrassing for y'all at this point... I don't suppose you're going to extend the Android One program by 6 months for support based on this?

 

 

Hi.

 

You're not wrong. I'm embarrassed for sure. 

 

Checked with the team. Best case, end of this week -- but I know how prevalent the Planning Fallacy is. 

 

I'm sorry. It is going to be out soon and your IMEI has been added to the initial roll out.

 

-Matt

Please do not PM me - if you have issues, search the forums for threads on your topic and post there, or start a new thread. Thanks!
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2 Posts

05-13-2020

CA

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  • Message 19 of 21

Re:Just purchased, already 3 months behind on security updates (TELUS channel)

2020-06-14, 18:31 PM

Mid June and still on December 1, 2019 security update and Android 9... which is a shame because the phone itself is great but buying it under the impression that it's Android One and seeing very little updates on it sucks.

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2 Posts

05-13-2020

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  • Message 20 of 21

Re:Just purchased, already 3 months behind on security updates (TELUS channel)

2020-06-22, 18:26 PM

Update, Android 10 and May security update is currently installing on my Moto One Vision. Glad to finally see it happening, so hopefully we get more consistent security updates moving forward.

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