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11-01-2019

GB

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Moto One Vision - Charging Port Clips Broken

2019-11-27, 13:07 PM

Hi there.

 

My Vision (under warranty) is unable to charge properly as the USB-C charger cannot go all the way in. I believe this might be the clips that hold it in being bent out of shape somehow; however, there was no damage done to the device between last successful charge and when I noticed the issue.

Is there anything that can be done?

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36 Posts

05-30-2019

PL

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Dot.: Moto One Vision - Charging Port Clips Broken

2019-11-27, 13:18 PM

are you sure it's not some debris in the chsarging port?

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17919 Posts

02-03-2016

US

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Dot.: Moto One Vision - Charging Port Clips Broken

2019-11-27, 15:52 PM

 wrote:

are you sure it's not some debris in the chsarging port?


Agree that this is something to check -- has happened to me. Just be very gentle in removing anything that could be in there. (A bit of paper, etc.)

 

If you have another charger to try, that is always worth looking at. 

 

You may be looking at repair though. This is pretty unusual for a really new phone though I have seen it on phones that have been in use for a long time -- more than a year for sure.

 

Sorry you're having problems.

 

- Matt

Please do not PM me - if you have issues, search the forums for threads on your topic and post there, or start a new thread. Thanks!
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