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138 Posts

02-10-2017

Portugal

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  • Message 1 of 10

Moto One vision gets locked and impossible to turn on

2020-10-09, 10:01 AM

Hi,

 

i don´t know exactly how to name this issue but it happened more than once. The phone gets locked and when you try to unlock with power button it does not react at all. Those who call you won´t be able to reach you, as if the phone was turned off.

 

The only way to solve the problem is long pressing power button to force a restart. It´s very annoying , i spent hours disconnected and i wasn´t aware that the phone got itself locked and apparently was off.

 

Did anyone have experienced this issue?

 

Thank you for your support

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64 Posts

02-28-2020

India

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  • Message 2 of 10

Re:Moto One vision gets locked and impossible to turn on

2020-10-09, 12:02 PM

Hi,

 

Please take the backup of all data if possible and flash your device using the official Rescue and Smart Assistant tool.

 

https://www.motorola.com/us/rescue-and-smart-assistant/p

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64 Posts

02-28-2020

India

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  • Posts: 64
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  • Message 3 of 10

Moto One vision gets locked and impossible to turn on

2020-10-09, 12:04 PM
Please share the build number and android version.
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138 Posts

02-10-2017

Portugal

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  • Posts: 138
  • Registered: ‎02-10-2017
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  • Message 4 of 10

Re:Moto One vision gets locked and impossible to turn on

2020-10-09, 18:32 PM

Where can I find the build numbe?

 

I'm on android 10, September Patch.

 

Regarding flash , sorry but I won't do that , it may damage my phone and I don't want to send it for repair. It's a software issue .

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64 Posts

02-28-2020

India

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  • Posts: 64
  • Registered: ‎02-28-2020
  • Location: India
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  • Message 5 of 10

Re:Moto One vision gets locked and impossible to turn on

2020-10-11, 16:25 PM

no, it will not damage your phone as the software is provided by Motorola itself for more information you may take Motorola help to flash your device or you may take your device to the service center.

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2975 Posts

04-04-2018

India

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  • Message 6 of 10

Re:Moto One vision gets locked and impossible to turn on

2020-10-12, 11:00 AM

@ HenriqueM wrote:
 

 

Hi,

 

i don´t know exactly how to name this issue but it happened more than once. The phone gets locked and when you try to unlock with power button it does not react at all. Those who call you won´t be able to reach you, as if the phone was turned off.

 

The only way to solve the problem is long pressing power button to force a restart. It´s very annoying , i spent hours disconnected and i wasn´t aware that the phone got itself locked and apparently was off.

 

Did anyone have experienced this issue?

 

Thank you for your support

 

Sorry to know about your concern. You can check your device in Safe Mode and observe it for some time. See if the issue persists in Safe Mode.

 

If yes, as @Motoupdate suggested, you can try flashing the device. It will not damage the device. 

 

Regards,

Suman



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138 Posts

02-10-2017

Portugal

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  • Posts: 138
  • Registered: ‎02-10-2017
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  • Views: 852
  • Message 7 of 10

Re:Moto One vision gets locked and impossible to turn on

2020-10-27, 16:29 PM

It happens very occasionally, it happened today again, i was listening music and suddenly it stopped. I pressed the power button and nothing, the phone did not react at all. The only way I was able to use again was to force restarting 8long press power button)

 

It´s very strange this. Apparently no one complains about this so it should be an isolated case 

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2975 Posts

04-04-2018

India

396 Signins

27540 Page Views

  • Posts: 2975
  • Registered: ‎04-04-2018
  • Location: India
  • Views: 27540
  • Message 8 of 10

Re:Moto One vision gets locked and impossible to turn on

2020-10-28, 9:54 AM

@ HenriqueM wrote:
 

 

It happens very occasionally, it happened today again, i was listening music and suddenly it stopped. I pressed the power button and nothing, the phone did not react at all. The only way I was able to use again was to force restarting 8long press power button)

 

It´s very strange this. Apparently no one complains about this so it should be an isolated case 

 

Please test your device in Safe Mode as suggested in my previous response and try flashing if the issue persists in Safe Mode.

 

Let me know how it goes. 

 

Regards,

Suman



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138 Posts

02-10-2017

Portugal

144 Signins

852 Page Views

  • Posts: 138
  • Registered: ‎02-10-2017
  • Location: Portugal
  • Views: 852
  • Message 9 of 10

Re:Moto One vision gets locked and impossible to turn on

2020-10-28, 11:10 AM
For that i´d had to use the phone in safe mode all the time. As i mentioned this happens randomly within 2-3weeks. The only viable option is reset the phone and install everything from scratch...Don´t know if it solves...
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64 Posts

02-28-2020

India

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  • Posts: 64
  • Registered: ‎02-28-2020
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  • Views: 285
  • Message 10 of 10

Re:Moto One vision gets locked and impossible to turn on

2020-10-28, 11:17 AM

Hi,

 

Please take a backup of your device and reset the device to factory settings and after that do not install any third-party software for some time and share your observation.

 

 

 

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