Motorola Community

motorola one Phonesmotorola one vision
All Forum Topics
Options

3 Posts

09-21-2019

SE

15 Signins

148 Page Views

  • Posts: 3
  • Registered: ‎09-21-2019
  • Location: SE
  • Views: 148
  • Message 1 of 8

My Phone Numbers not showing in Phone info

2019-09-21, 15:23 PM

In My Moto One vision, of i go to settings/system/My Phone info, it says number unknown in both card slots.

 

This is not a big issue, just something i noticed, but since i Also have the slow/laggy Mobile data issue others have reported, i thought you wanted to know. 

 

I have one sim card (in slot One) and a memory card. Except from the internet issues, i havent noticed any problems with Call quality or cell connection. 

Reply
Options

33 Posts

04-17-2015

BR

248 Signins

2299 Page Views

  • Posts: 33
  • Registered: ‎04-17-2015
  • Location: BR
  • Views: 2299
  • Message 2 of 8

Re: My Phone Numbers not showing in Phone info

2019-09-21, 20:59 PM
I think this is somehow related to specific phone carriers. My number never appeared in any of my Android phones (carrier is Vivo - Brazil).
Reply
Options

1407 Posts

03-11-2019

US

541 Signins

37895 Page Views

  • Posts: 1407
  • Registered: ‎03-11-2019
  • Location: US
  • Views: 37895
  • Message 3 of 8

Re: My Phone Numbers not showing in Phone info

2019-09-24, 15:52 PM

Hi Ackvelina,

 

Thanks for posting. Yes, that is true that the phone number will depend on the service provider if they will put the information in the settings. May I know the service provider of the phone? For the mobile data, are you getting good cellular reception? You can try resetting the network settings of the phone by going to Settings > System > Reset > Reset Wi-Fi, Mobile & Bluetooth. 

 

Best regards,
Zeke
Motorola Support


Did someone help you today? Press the star on the left to thank them with a Kudo!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.

Reply
Options

3 Posts

09-21-2019

SE

15 Signins

148 Page Views

  • Posts: 3
  • Registered: ‎09-21-2019
  • Location: SE
  • Views: 148
  • Message 4 of 8

Re: My Phone Numbers not showing in Phone info

2019-09-25, 5:12 AM

My provider is Swedish Telia. I have good reception, its the same issue others have reported, Mobile internet works fine for a few minutes after activation, with 3G Speed, Then slow down and showing H Speed, No matter what.

Reply
Options

1407 Posts

03-11-2019

US

541 Signins

37895 Page Views

  • Posts: 1407
  • Registered: ‎03-11-2019
  • Location: US
  • Views: 37895
  • Message 5 of 8

Re: My Phone Numbers not showing in Phone info

2019-09-25, 14:30 PM

Hi Ackvelina,

 

We suggest resetting the APN settings of the phone and replace the SIM card of the phone. Let me know how it goes.

 

Best regards,
Zeke
Motorola Support


Did someone help you today? Press the star on the left to thank them with a Kudo!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"!
This will help the rest of the Community with similar issues identify the verified solution and benefit from it.

Reply
Options

3 Posts

09-21-2019

SE

15 Signins

148 Page Views

  • Posts: 3
  • Registered: ‎09-21-2019
  • Location: SE
  • Views: 148
  • Message 6 of 8

Re: My Phone Numbers not showing in Phone info

2019-09-25, 15:27 PM

Tried it (i think), and it didnt help with any of the issues. Got a screenshot of My sim settings for you.

Reply
Options

9186 Posts

03-05-2018

US

1047 Signins

140262 Page Views

  • Posts: 9186
  • Registered: ‎03-05-2018
  • Location: US
  • Views: 140262
  • Message 7 of 8

Re: My Phone Numbers not showing in Phone info

2019-09-25, 17:10 PM

Hi Ackvelina,

 

Thanks for the screenshot. Can you please update your profile with the current phone, carrier and serial number -- this will help me investigate. Please make sure that the options under Settings > Motorola Privacy are on as well, and let me know (just reply here) if it's okay for me to look at your apps to see if they are a source of problems. Also, send me a private message of your exact location when you encountered this behavior. 

Need help updating your profile? See here. Thanks.

 

Best regards,
Rich
Motorola-Lenovo Support

 

 



Did someone help you today? Press the star on the left to thank them with a Kudo!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"!
This will help the rest of the Community with similar issues identify the verified solution and benefit from it.

Reply
Options

9186 Posts

03-05-2018

US

1047 Signins

140262 Page Views

  • Posts: 9186
  • Registered: ‎03-05-2018
  • Location: US
  • Views: 140262
  • Message 8 of 8

Re: My Phone Numbers not showing in Phone info

2019-09-26, 15:14 PM

Hi,

 

I received your private message. Thanks for updating your profile. I tried to check the serial, but it doesn't give me any results. Can you please make sure that serial is correct? Also, we recommend trying a brand new SIM card and see if you can replicate the same behavior. Let me know. Thanks.

 

Best regards,
Rich
Motorola-Lenovo Support



Did someone help you today? Press the star on the left to thank them with a Kudo!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"!
This will help the rest of the Community with similar issues identify the verified solution and benefit from it.

Reply
Forum Home

Community Guidelines

Please review our Guidelines before posting.

Learn More

Check out current deals!

Go Shop
X

Save

X

Delete