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20 Posts

04-14-2020

United Kingdom of Great Britain and Northern Ireland

24 Signins

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  • Posts: 20
  • Registered: ‎04-14-2020
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  • Message 21 of 50

Re:No Security Update Since 1 December 2019

2020-05-27, 15:48 PM
Hi Matt. Just giving this a bump again. I really appreciate your help trying to get this sorted, but as it stands I'm still on a 6 month old security patch, while most people on here seem to be receiving the May update. Is there anything else at all that can be done to fix this for me?
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5 Posts

03-22-2020

Canada

5 Signins

10 Page Views

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  • Location: Canada
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  • Message 22 of 50

Re:No Security Update Since 1 December 2019

2020-05-27, 23:34 PM

My phone is still December 1, 2019. This is a blatant breach of the Android One policy from Google. I will be pushing this through to google to have this crap Chinese company revoked just like H company was. These companies that lie about their devices need revoking from the rest of the world. Lenovo/Motorola is dead and deserves to fade into nothing.

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19826 Posts

02-03-2016

United States of America

2500 Signins

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  • Message 23 of 50

Re:No Security Update Since 1 December 2019

2020-05-28, 14:25 PM

@ djfirestorm wrote:
 

 

My phone is still December 1, 2019. This is a blatant breach of the Android One policy from Google. I will be pushing this through to google to have this crap Chinese company revoked just like H company was. These companies that lie about their devices need revoking from the rest of the world. Lenovo/Motorola is dead and deserves to fade into nothing.

 

Hi.

 

We're eager to look into these issues and resolve them. We do need some information from you.

  • Please update your profile with current phone, carrier and serial number -- this will help me investigate. 
  • Please make sure that the options under Settings > Motorola Privacy are on as well. 
  • Let me know (just reply here) if it's okay for me to look at your apps to see if they are a source of problems. 
  • Need help updating your profile? See here. https://forums.lenovo.com/t5/Forum-Feedback/Complete-your-forums-profile/td-p/3339943
  • Also please post the build number and model number of your moto one vision. (Settings > About phone for Build number, and Settings > About phone > Model & hardware for model number)

 

Thanks.

 

-Matt

Please do not PM me - if you have issues, search the forums for threads on your topic and post there, or start a new thread. Thanks!
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20 Posts

04-14-2020

United Kingdom of Great Britain and Northern Ireland

24 Signins

140 Page Views

  • Posts: 20
  • Registered: ‎04-14-2020
  • Location: United Kingdom of Great Britain and Northern Ireland
  • Views: 140
  • Message 24 of 50

Re:No Security Update Since 1 December 2019

2020-05-28, 17:15 PM
Matt, the measures you've suggested to djfirestorm above are exactly what you did for me weeks ago, and nothing came of it. Is there nothing else on the table to try to address this issue? djfirestorm is right, this is a blatant breach of the Android One policy, it's not really acceptable. I feel like I've been really patient, but it seems increasingly unlikely that any kind of solution is incoming.
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24 Posts

11-23-2019

United Kingdom of Great Britain and Northern Ireland

21 Signins

283 Page Views

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  • Location: United Kingdom of Great Britain and Northern Ireland
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  • Message 25 of 50

Re:No Security Update Since 1 December 2019

2020-05-28, 17:52 PM
What software channel is your device? I have the 1st May 2020 security update on retgb
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20 Posts

04-14-2020

United Kingdom of Great Britain and Northern Ireland

24 Signins

140 Page Views

  • Posts: 20
  • Registered: ‎04-14-2020
  • Location: United Kingdom of Great Britain and Northern Ireland
  • Views: 140
  • Message 26 of 50

Re:No Security Update Since 1 December 2019

2020-05-29, 6:31 AM
My channel is vfeu. I think this may be the cause of the issue for me, as I've found people on the same channel with the same problem on other forums.
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48 Posts

05-30-2019

Poland

100 Signins

723 Page Views

  • Posts: 48
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  • Location: Poland
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  • Message 27 of 50

Re:No Security Update Since 1 December 2019

2020-05-29, 10:11 AM
never seen vfeu, guessing it's Vodafone? carrier subsidized devices are well known for late updates, because of certification phase
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24 Posts

11-23-2019

United Kingdom of Great Britain and Northern Ireland

21 Signins

283 Page Views

  • Posts: 24
  • Registered: ‎11-23-2019
  • Location: United Kingdom of Great Britain and Northern Ireland
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  • Message 28 of 50

Re:No Security Update Since 1 December 2019

2020-05-29, 19:13 PM
I would recommend getting in contact with your carrier as they are partly responsible for delivering your updates
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20 Posts

04-14-2020

United Kingdom of Great Britain and Northern Ireland

24 Signins

140 Page Views

  • Posts: 20
  • Registered: ‎04-14-2020
  • Location: United Kingdom of Great Britain and Northern Ireland
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  • Message 29 of 50

Re:No Security Update Since 1 December 2019

2020-05-29, 21:41 PM
I'm not sure what vfeu stands for, but it's not locked to any carrier, it was bought SIM-free from Amazon in the UK. Appreciate your suggestions though, thank you for trying to help.
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20 Posts

04-14-2020

United Kingdom of Great Britain and Northern Ireland

24 Signins

140 Page Views

  • Posts: 20
  • Registered: ‎04-14-2020
  • Location: United Kingdom of Great Britain and Northern Ireland
  • Views: 140
  • Message 30 of 50

Re:No Security Update Since 1 December 2019

2020-05-29, 21:52 PM
Also, just to add, I did receive the first security update after I bought the phone, which was the December 2019 update. So something has gone wrong since then.
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