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14 Posts

11-24-2018

GB

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Not switching from WiFi to 4G

2019-07-25, 10:39 AM

Ok so bad enough with the battery drain and other issues , now it seems when I'm on home WiFi and ether leave the range or turn WiFi off its not switching back to 4g automatically , turning airplane mode on and off  does nothing  I have to reboot the device every time , seriously thinking of returning it only had 2 days and had enough allredy , Anybody had same issue or anyway to fix , I had one update out of the box to June security  build 137-17 on Vodafone normally I would clear cache after update but being a A/B partition this is not available in recovery , Tia 

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1697 Posts

10-16-2018

GB

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Re: Not switching from WiFi to 4G

2019-07-25, 13:21 PM

 wrote:

Ok so bad enough with the battery drain and other issues , now it seems when I'm on home WiFi and ether leave the range or turn WiFi off its not switching back to 4g automatically , turning airplane mode on and off  does nothing  I have to reboot the device every time , seriously thinking of returning it only had 2 days and had enough allredy , Anybody had same issue or anyway to fix , I had one update out of the box to June security  build 137-17 on Vodafone normally I would clear cache after update but being a A/B partition this is not available in recovery , Tia 


Try a ,"Soft Reboot".This emulates taking the Battery out and can clear dirty data.

 

Press and hold in the Volume key then whilst keeping it held in hold the Power button until the Phone restarts.

 

Also after any Major system update I make sure all my stuff is backed up and do a Hard Reset/Factory restore and set the phone up fresh.I've had trouble before with OTA updates and a fresh start usually cures it.

 

 

 

 

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14 Posts

11-24-2018

GB

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Re: Not switching from WiFi to 4G

2019-07-25, 13:29 PM

Thanks will give it a try 

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17886 Posts

02-03-2016

US

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Re: Not switching from WiFi to 4G

2019-07-25, 17:31 PM

 wrote:

Ok so bad enough with the battery drain and other issues , now it seems when I'm on home WiFi and ether leave the range or turn WiFi off its not switching back to 4g automatically , turning airplane mode on and off  does nothing  I have to reboot the device every time , seriously thinking of returning it only had 2 days and had enough allredy , Anybody had same issue or anyway to fix , I had one update out of the box to June security  build 137-17 on Vodafone normally I would clear cache after update but being a A/B partition this is not available in recovery , Tia 


Hi.

 

Sorry for the frustrations. You have a couple of complaints here, let's break them out.

 

Battery life. Please understand that we need details to solve issues. That means the more you can tell us about exactly what you are experiencing, and related information, the better. In this case, how much battery life are you actually getting, and a screenshot of your battery use page may be useful too. Also, please update your profile with current phone, carrier and serial number -- this will help me investigate. Please make sure that the options under Settings > Motorola Privacy are on as well, and let me know (just reply here) if it's okay for me to look at your apps to see if they are a source of problems. Need help updating your profile? See here. https://forums.lenovo.com/t5/Forum-Feedback/Complete-your-forums-profile/td-p/3339943

 

Wifi-to-Data: Which carrier(s) are you using, and are the SIMs new or older? 

 

Thanks - hopeful we can help you out here.

 

- Matt

Please do not PM me - if you have issues, search the forums for threads on your topic and post there, or start a new thread. Thanks!
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14 Posts

11-24-2018

GB

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Re: Not switching from WiFi to 4G

2019-07-25, 17:57 PM

Coming from a bigger battery is prob my main issue not use to charging once or twice to see me through heavy user lol 

Will update profile soon , m using voxi sim part of Vodafone it's 30 days old and phone is locked to Vodafone , 

 

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14 Posts

11-24-2018

GB

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Re: Not switching from WiFi to 4G

2019-07-25, 17:59 PM

Holding what volume bothe or just up as down and power just enters recovery , 

Haven't tried factory reset yet that was last option 

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14 Posts

11-24-2018

GB

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Re: Not switching from WiFi to 4G

2019-07-25, 18:59 PM

I performed a network reset it's improved still takes a minute to switch to 4g but at least it's switching now still alot slower than any previous devices normally instant maybe software bug 

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1697 Posts

10-16-2018

GB

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Re: Not switching from WiFi to 4G

2019-07-25, 19:02 PM

 wrote:

I performed a network reset it's improved still takes a minute to switch to 4g but at least it's switching now still alot slower than any previous devices normally instant maybe software bug 


OK.Now do a Manual Network scan and pick a Network that you are NOT on and let it fail.Then pick the correct one and flick Flightmode on and off.See if that improves it?

 

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1697 Posts

10-16-2018

GB

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Re: Not switching from WiFi to 4G

2019-07-25, 19:03 PM

 wrote:

Holding what volume bothe or just up as down and power just enters recovery , 

Haven't tried factory reset yet that was last option 


You have to hold in hard the middle of the Volume button and then the Power button until it reboots.

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14 Posts

11-24-2018

GB

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  • Posts: 14
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  • Message 10 of 20

Re: Not switching from WiFi to 4G

2019-07-25, 19:05 PM

Ok will try , now just facing slow data speed and not turning to 4G just H+ and that's slow and barely working , omg this phone getting on my nerves big time 

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