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2 Posts

08-14-2019

BE

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One vision vibration and gps not working

2019-08-14, 6:31 AM

I used the help app to check my hardware and the vibration isn't working it said I should contact you guys for a fix.

I also noticed that while Google maps can find me sometimes it is unable to follow me during travels so I only see my start and end location it doesn't travel with me. Would there also be a fix for that

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101 Posts

04-03-2018

GB

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Re: One vision vibration and gps not working

2019-08-14, 15:13 PM

 wrote:

I used the help app to check my hardware and the vibration isn't working it said I should contact you guys for a fix.

I also noticed that while Google maps can find me sometimes it is unable to follow me during travels so I only see my start and end location it doesn't travel with me. Would there also be a fix for that


Hi Barry!

 

I am really sorry to hear that. It sounds like your phone will need a repair for your vibration issue, so I would be really grateful if you could send me a DM with the following information:

 

-Full name

-IMEI of your device

- Phone number

-POP of your device. 

 

Once I have all of these, we will be able to arrange a repair for you. As for your GPS issue, when did you start experiencing it? Have you tried any troubleshooting steps so far?

 

Thanks, 

 

Sara

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2 Posts

08-14-2019

BE

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  • Posts: 2
  • Registered: ‎08-14-2019
  • Location: BE
  • Views: 29
  • Message 3 of 4

Re: One vision vibration and gps not working

2019-08-14, 15:17 PM

Can i post that in a private message to you and where can i find the IMEI and POP of my device.

 

I tried some of the stuff i read for the gps but none worked so far and i experienced it the first time i needed google maps.

 

Thanks for the help

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101 Posts

04-03-2018

GB

292 Signins

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  • Posts: 101
  • Registered: ‎04-03-2018
  • Location: GB
  • Views: 2492
  • Message 4 of 4

Re: One vision vibration and gps not working

2019-08-15, 11:56 AM

 wrote:

Can i post that in a private message to you and where can i find the IMEI and POP of my device.

 

I tried some of the stuff i read for the gps but none worked so far and i experienced it the first time i needed google maps.

 

Thanks for the help


Hi Barry, 

 

Sure! Please feel free to send me the details via DM. As soon as I have them we can start arranging your repair. 

 

Kind Regards, 

 

Sara

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