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19 Posts

12-03-2019

BE

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Re: Pairing with Google Wear OS Watch / Shortcut to google weather / Weather info next to date

2020-02-16, 10:57 AM
My condolences ... NO need for a factory reset, useless .

Have made 2 factory resets, clean install ... Still the same BT connection/pairing issue .

btw, tested again with an old Nexus 5 (android 7.1) and my wife's Xiaomi Mi A2 Lite ( android 9) .
Left the house / in and out and several times / whole day ... and Fossil/Motorola reconnected all the time without pairing request.

It's definitely the BT hardware/ Motorola One Vision that caused the problem.

Have send email for a refund to Dutch Motorola Customer Service
FRUSTRATION is a small word ;-) ( sorry for shouting)
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38 Posts

11-08-2019

NL

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  • Message 72 of 107

Re: Pairing with Google Wear OS Watch / Shortcut to google weather / Weather info next to date

2020-02-16, 13:28 PM

 wrote:
My condolences ... NO need for a factory reset, useless .

Have made 2 factory resets, clean install ... Still the same BT connection/pairing issue .

btw, tested again with an old Nexus 5 (android 7.1) and my wife's Xiaomi Mi A2 Lite ( android 9) .
Left the house / in and out and several times / whole day ... and Fossil/Motorola reconnected all the time without pairing request.

It's definitely the BT hardware/ Motorola One Vision that caused the problem.

Have send email for a refund to Dutch Motorola Customer Service
FRUSTRATION is a small word ;-) ( sorry for shouting)

Let me hear the solution please, because the help here is useless they started for me also an dossier by Motorola Netherlands.

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19 Posts

12-03-2019

BE

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  • Posts: 19
  • Registered: ‎12-03-2019
  • Location: BE
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  • Message 73 of 107

Re: Pairing with Google Wear OS Watch / Shortcut to google weather / Weather info next to date

2020-02-16, 16:09 PM
In fact I have send email last Friday. Answer returned by US Global Service, so I asked them to forward the email to the correct Dutch agent, because I don't want to mail conversations of several months again.

I'll keep you updated.
Greetings, Phil from Belgium.
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19 Posts

12-03-2019

BE

28 Signins

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  • Posts: 19
  • Registered: ‎12-03-2019
  • Location: BE
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  • Message 74 of 107

Re: Pairing with Google Wear OS Watch / Shortcut to google weather / Weather info next to date

2020-02-16, 16:11 PM

FYI it looks now/with A10 installed  as random disconnecting  ... Can't rely on it. 

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9 Posts

07-25-2019

DE

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  • Message 75 of 107

Re: Pairing with Google Wear OS Watch / Shortcut to google weather / Weather info next to date

2020-02-17, 21:01 PM

So frustrating... 8 pages in this thread, but no answer from motorola. This problem exists for almost 9 months now. I don't think, it'll ever get fixed. 

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38 Posts

11-08-2019

NL

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  • Message 76 of 107

Re: Pairing with Google Wear OS Watch / Shortcut to google weather / Weather info next to date

2020-02-17, 21:09 PM

Jup, the new style of after sales here on this forum.... You can ask whatever you want, they don't gonna reply anymore!! Did give my hope to Motorola Netherlands as last hope... But one thing is sure.... They loose costumers, no android one phones anymore, late updates and bugs they can't solve. 

 

Is there work at the forum for me? Want to get rich also with do nothing...

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19 Posts

12-03-2019

BE

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  • Posts: 19
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  • Message 77 of 107

Re: Pairing with Google Wear OS Watch / Shortcut to google weather / Weather info next to date

2020-02-18, 8:58 AM

Just received the answer/email from the Dutch Servervice Center ... I have to send the device to a repair center for further investigation.

 

 

 

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38 Posts

11-08-2019

NL

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Re: Pairing with Google Wear OS Watch / Shortcut to google weather / Weather info next to date

2020-02-18, 12:10 PM

Strange, this is my reply:

 

Dag Rolf,

Dat begrijp ik helemaal, ik hoop je snel meer nieuws te kunnen geven.

Vriendelijke groeten,
Liesbet van het Motorola-team.

 

Strange they want it to a shop now, first they said it's software related. 

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19 Posts

12-03-2019

BE

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  • Posts: 19
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Re: Pairing with Google Wear OS Watch / Shortcut to google weather / Weather info next to date

2020-02-18, 12:21 PM

" Wat ontzettend jammer om te horen dat het probleem na de laatste update niet is opgelost.

Ik heb u zaak besproken met onze experts. Er zijn geen andere meldingen binnen gekomen met een soort gelijke melding.
 
We willen u dan in dit geval ook graag vragen uw toestel op te sturen naar ons service center voor verder onderzoek en reparatie. Wellicht is er iets met de hardware of een meer complex software probleem aan de hand."
 
have reported that we are with a least 5 persons to complain about this BT issue / with fossil watch.
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38 Posts

11-08-2019

NL

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  • Posts: 38
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Re: Pairing with Google Wear OS Watch / Shortcut to google weather / Weather info next to date

2020-02-18, 12:24 PM

Hahaha sorry, this is crap....

 

I referred to this topic, but how can they say they have no other complaints? ?????? Look this forum, and I also have an file there.

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