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37 Posts

05-30-2019

PL

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Phantom touches on fingerprint reader

2019-09-25, 13:35 PM

For some time my fingerprint reader detects some phantom touches, when locked I'm not touching the reader and phone vibrates like it's registering wrong fingerprint few times and locks fingerprint unlocking because of too many tries, sometimes when the phone is unlocked the notification shade unwinds itself as if I made a fingerprint reader gesture to unlock it

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1540 Posts

04-04-2018

IN

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Re: Phantom touches on fingerprint reader

2019-09-26, 8:11 AM

 wrote:

For some time my fingerprint reader detects some phantom touches, when locked I'm not touching the reader and phone vibrates like it's registering wrong fingerprint few times and locks fingerprint unlocking because of too many tries, sometimes when the phone is unlocked the notification shade unwinds itself as if I made a fingerprint reader gesture to unlock it


Hi maniel,

 

Thanks for posting! I would suggest you check your device in Safe Mode and observe for some time. Here is the link for Safe Mode. Also, take the hardware test. Go to Menu > Moto Help > Hardware test > Vibration > test. Let us know the result.

 

Regards,

Suman



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37 Posts

05-30-2019

PL

90 Signins

688 Page Views

  • Posts: 37
  • Registered: ‎05-30-2019
  • Location: PL
  • Views: 688
  • Message 3 of 4

Re: Phantom touches on fingerprint reader

2019-09-26, 8:15 AM

maybe i wasn't clear, my problems aren't with vibrations but with fingerprint reader

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1540 Posts

04-04-2018

IN

274 Signins

16814 Page Views

  • Posts: 1540
  • Registered: ‎04-04-2018
  • Location: IN
  • Views: 16814
  • Message 4 of 4

Re: Phantom touches on fingerprint reader

2019-09-26, 8:33 AM

 wrote:

maybe i wasn't clear, my problems aren't with vibrations but with fingerprint reader


Hi maniel,

 

Apologies for the confusion! Did you check in Safe Mode though as suggested? If not, check and let us know if it's the same. 

 

Regards,

Suman



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