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01-24-2017

IN

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Phone NOT turbo charging with stock charger

2019-07-08, 17:25 PM

Hello,

 

I recently bought the Motorola One Vision.

When I use the stock charger (provided in the box) to charge my phone, it does not show Turbo Charging. I assumed maybe the Vision did not have an option to show 'Trubo charging' but when I used a power bank, it actually showed 'Turbo charging' and charged quicker.

I have tried charging in safe mode and the battery was below 15% so quick charge should kick in.

Any input is appreciated. :smileyhappy:

 

PS -

Output parameters of stock charger - 5V/3A 9V/1.6A 12V/1.2A

Output parameters of power bank - 5.1V2.4A 9V/12V15W MAX

This is the power bank - https://www.mi.com/in/20000mah-mi-power-bank-2i/

Solved! See the solution
Sent from my Vision
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19341 Posts

02-03-2016

US

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Re: Phone NOT turbo charging with stock charger

2019-07-10, 13:49 PM

 wrote:

Hello,

 

I recently bought the Motorola One Vision.

When I use the stock charger (provided in the box) to charge my phone, it does not show Turbo Charging. I assumed maybe the Vision did not have an option to show 'Trubo charging' but when I used a power bank, it actually showed 'Turbo charging' and charged quicker.

I have tried charging in safe mode and the battery was below 15% so quick charge should kick in.

Any input is appreciated. :smileyhappy:

 

PS -

Output parameters of stock charger - 5V/3A 9V/1.6A 12V/1.2A

Output parameters of power bank - 5.1V2.4A 9V/12V15W MAX

This is the power bank - https://www.mi.com/in/20000mah-mi-power-bank-2i/


Hi.

 

Thanks for this info. Can I ask what the battery level is when you have plugged it in? Has it been below 20%, for example, or say above 80%?

 

Please update your profile with current phone, carrier and serial number -- this will help me investigate. Please make sure that the options under Settings > Motorola Privacy are on as well, and let me know (just reply here) if it's okay for me to look at your apps to see if they are a source of problems.

Need help updating your profile? See here. https://forums.lenovo.com/t5/Forum-Feedback/Complete-your-forums-profile/td-p/3339943

 

Thanks.

 

- Matt

Please do not PM me - if you have issues, search the forums for threads on your topic and post there, or start a new thread. Thanks!
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19341 Posts

02-03-2016

US

2384 Signins

59188 Page Views

  • Posts: 19341
  • Registered: ‎02-03-2016
  • Location: US
  • Views: 59188
  • Message 3 of 4

Re: Phone NOT turbo charging with stock charger

2019-07-10, 20:40 PM

 wrote:

Hello,

 

I recently bought the Motorola One Vision.

When I use the stock charger (provided in the box) to charge my phone, it does not show Turbo Charging. I assumed maybe the Vision did not have an option to show 'Trubo charging' but when I used a power bank, it actually showed 'Turbo charging' and charged quicker.

I have tried charging in safe mode and the battery was below 15% so quick charge should kick in.

Any input is appreciated. :smileyhappy:

 

PS -

Output parameters of stock charger - 5V/3A 9V/1.6A 12V/1.2A

Output parameters of power bank - 5.1V2.4A 9V/12V15W MAX

This is the power bank - https://www.mi.com/in/20000mah-mi-power-bank-2i/


Hi.

 

Thanks for these details and sorry for the problem. We recommend you go to your local repair center - they will swap out your charger for one that should work correctly. We also expect to have this corrected via a software update in the future.

 

Regards,

 

- Matt

Please do not PM me - if you have issues, search the forums for threads on your topic and post there, or start a new thread. Thanks!

0 person found this solution to be helpful.

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18 Posts

01-24-2017

IN

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  • Posts: 18
  • Registered: ‎01-24-2017
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  • Message 4 of 4

Re: Phone NOT turbo charging with stock charger

2019-07-11, 4:49 AM
Thanks for your response @MattForumsMngr.
Done that already. I have reached out to Flipkart, Motorola's official seller here in India and expect a resolution today.
Sent from my Vision
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