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baunthiyal
Serial Port
Posts: 12
Registered: ‎01-23-2017
Location: IN
Views: 268
Message 1 of 3

Phone NOT turbo charging with stock charger

Hello,

 

I recently bought the Motorola One Vision.

When I use the stock charger (provided in the box) to charge my phone, it does not show Turbo Charging. I assumed maybe the Vision did not have an option to show 'Trubo charging' but when I used a power bank, it actually showed 'Turbo charging' and charged quicker.

I have tried charging in safe mode and the battery was below 15% so quick charge should kick in.

Any input is appreciated. Smiley Happy

 

PS -

Output parameters of stock charger - 5V/3A 9V/1.6A 12V/1.2A

Output parameters of power bank - 5.1V2.4A 9V/12V15W MAX

This is the power bank - https://www.mi.com/in/20000mah-mi-power-bank-2i/

Sent from my Vision
Administrator
Administrator
Posts: 17,317
Registered: ‎02-03-2016
Location: US
Views: 205
Message 2 of 3

Re: Phone NOT turbo charging with stock charger


@baunthiyal wrote:

Hello,

 

I recently bought the Motorola One Vision.

When I use the stock charger (provided in the box) to charge my phone, it does not show Turbo Charging. I assumed maybe the Vision did not have an option to show 'Trubo charging' but when I used a power bank, it actually showed 'Turbo charging' and charged quicker.

I have tried charging in safe mode and the battery was below 15% so quick charge should kick in.

Any input is appreciated. Smiley Happy

 

PS -

Output parameters of stock charger - 5V/3A 9V/1.6A 12V/1.2A

Output parameters of power bank - 5.1V2.4A 9V/12V15W MAX

This is the power bank - https://www.mi.com/in/20000mah-mi-power-bank-2i/


Hi.

 

Thanks for these details and sorry for the problem. We recommend you go to your local repair center - they will swap out your charger for one that should work correctly. We also expect to have this corrected via a software update in the future.

 

Regards,

 

- Matt

Please do not PM me - if you have issues, search the forums for threads on your topic and post there, or start a new thread. Thanks!
baunthiyal
Serial Port
Posts: 12
Registered: ‎01-23-2017
Location: IN
Views: 194
Message 3 of 3

Re: Phone NOT turbo charging with stock charger

Thanks for your response @MattForumsMngr.
Done that already. I have reached out to Flipkart, Motorola's official seller here in India and expect a resolution today.
Sent from my Vision
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