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07-08-2019

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Poor audio quality when recording videos

2019-07-08, 19:48 PM

I found poor audio quality when recording videos. Audio seems compressed, as the noise suppression algorithm doesn't work properly. I assume it is a software bug since audio is recorded properly if I record audio only, therefore there is something wrong in combining audio and images. 

It is a pity if you can record 4k video while the audio is very poor.

Does anybody found the same problem?

Is there any solution?

Thanks

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17904 Posts

02-03-2016

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Re: Poor audio quality when recording videos

2019-07-10, 14:10 PM

 wrote:

I found poor audio quality when recording videos. Audio seems compressed, as the noise suppression algorithm doesn't work properly. I assume it is a software bug since audio is recorded properly if I record audio only, therefore there is something wrong in combining audio and images. 

It is a pity if you can record 4k video while the audio is very poor.

Does anybody found the same problem?

Is there any solution?

Thanks


Hi.

 

 Can you post a sample, or upload one to Google Docs and provide a link? That would help.

 

Thanks,

 

- Matt

Please do not PM me - if you have issues, search the forums for threads on your topic and post there, or start a new thread. Thanks!
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5 Posts

07-08-2019

IT

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  • Posts: 5
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  • Message 3 of 8

Re: Poor audio quality when recording videos

2019-07-14, 6:59 AM

Hi, thanks for support!

Here I uploaded 1 video and 1 audio, where I play guitar. You can clearly hear the difference.

https://we.tl/t-CYCjGjy0m4

 

 

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17904 Posts

02-03-2016

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  • Message 4 of 8

Re: Poor audio quality when recording videos

2019-07-15, 15:19 PM

 wrote:

Hi, thanks for support!

Here I uploaded 1 video and 1 audio, where I play guitar. You can clearly hear the difference.

https://we.tl/t-CYCjGjy0m4

 

 


Hi.

 

Unfortunately, I can't access this link. Can you use Google Docs?

 

Thanks,

 

- Matt

Please do not PM me - if you have issues, search the forums for threads on your topic and post there, or start a new thread. Thanks!
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5 Posts

07-08-2019

IT

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  • Posts: 5
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  • Message 5 of 8

Re: Poor audio quality when recording videos

2019-07-21, 19:09 PM

Hi,

Try now, with this

https://drive.google.com/folderview?id=1-1SBTMGx26vq_bU_rLndv0kwdXeQCsUt

 

 

Thanks

 

 

 

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5 Posts

07-08-2019

IT

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  • Posts: 5
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  • Message 6 of 8

Re: Poor audio quality when recording videos

2019-07-21, 19:11 PM

Hi,

Try now with this

https://drive.google.com/folderview?id=1-1SBTMGx26vq_bU_rLndv0kwdXeQCsUt

 

Thanks

Steven

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17904 Posts

02-03-2016

US

2246 Signins

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  • Posts: 17904
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  • Message 7 of 8

Re: Poor audio quality when recording videos

2019-07-22, 14:03 PM

 wrote:

Hi,

Try now with this

https://drive.google.com/folderview?id=1-1SBTMGx26vq_bU_rLndv0kwdXeQCsUt

 

Thanks

Steven


Thanks! Got it now.

 

I can clearly hear the difference -- but not sure I think the video version is worse. The audio-only version sounds muffled to me. But let's see what the audio guys say.

 

Regards,

 

- Matt

Please do not PM me - if you have issues, search the forums for threads on your topic and post there, or start a new thread. Thanks!
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5 Posts

07-08-2019

IT

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101 Page Views

  • Posts: 5
  • Registered: ‎07-08-2019
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  • Views: 101
  • Message 8 of 8

Re: Poor audio quality when recording videos

2019-07-30, 22:22 PM

Hi, do you have any update on this topic? In particular I would like to know if this issue can be fixed via software update or via configuration or it is related to an hardware limitation, therefore nothing to do.

I add that I experienced the same behavior on 2 different devices so I assume it is i general problem, not only mine.

Regards

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