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12 Posts

11-27-2019

RO

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Problem with camera app

2020-09-27, 9:21 AM

Strange purple shadow , I can not upload picture to show what is probl. Attachment upload button doesn't work here in help app...

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408 Posts

08-15-2020

GB

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Re:Problem with camera app

2020-09-27, 9:38 AM

Purple shadow in the image taken or on your screen? Does it show on all images taken by the camera app or only on some?

 

Can you upload the image somewhere else (Google Drive, Imgur, Flickr, ImgBB etc) and provide a link?

# I am not a Motorola/Lenovo Employee. I am just a volunteer who happens to be a Moderator. All comments are my own and are not necessarily Motorola/Lenovo's position. #
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12 Posts

11-27-2019

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Re:Problem with camera app

2020-10-01, 13:15 PM

in camera

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12 Posts

11-27-2019

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Re:Problem with camera app

2020-10-01, 13:16 PM

on picture. 

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12 Posts

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Re:Problem with camera app

2020-10-01, 13:18 PM

in very dark place its even more visible, like purple circle. mostly in center where picture is in focus. i think its something in software not calibrated good. 

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12 Posts

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Re:Problem with camera app

2020-10-01, 13:24 PM

Also I'm facing touch issues after 1 year of using phone. It appears kind of ghost touches. Started to happened after last two security updates

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10984 Posts

03-05-2018

US

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Re:Problem with camera app

2020-10-02, 19:20 PM

Hi banex88,

 

I will be happy to assist you with this. Thanks for the sample photos, unfortunately, I can't distinguish the line you're marking in the picture, looks like caused by the wrinkled cloth. Can you send another plain picture, probably a plain black wall or anything plain dark subject? As for the ghost touches, are you using a screen protector or phone case? If so, I would suggest removing those to make sure they're not causing it. Please share more details when do you notice ghost touches. 

 

Please let me know. Thanks.

 

Best regards,
Rich
Motorola-Lenovo Support



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