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4 Posts

06-06-2019

GB

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Promotion (Verve Buds 500)

2019-06-06, 21:54 PM

Hi, I thought this was the best place to talk about this:

I'm sure a few of you have seen the promotion when you ordered your one vison, The promo was if you order between 15th of may and June 1st then you can claim a free set of verve buds 500.

 

I had claimed mine and was paranoid that it might not have worked (they don't send an email confirmation) so I contacted motorola and spent hours going back and forth with various motorola reps. First of all it seems the website you can no longer claim on even though your supposed to be able to claim up to the 14th of June, Second issue is they don't seem to have a clue what the ins and outs are between the whole company

 

I first contacted motorola support who said as they were tech support they don't know and so they directed me to someone who should. (fair enough so far)

 

this other person has no clue about the promotion really and didn't really know the dates properly. He thought the claim date was up untill the 1st, How can you claim it if you need to receive the phone first to get the IMEI number (when the phone is only released one the 1st of June)

 

Then as he seemed to reach a dead end and said leave it with him I had a look on twitter an motorola UK were telling somebody else thatyou claim via amazon, Which I already knew was incorrect as the listing on amazon alluded to claiming from motorola but I thought id ask anyway, lo and behold the amazon customer service rep didn't even know about the promotion (luckily I had one or two screenshots) they offered to put me in contact with motorola but I thought I would just leave it and hope for the best and luckily they arrived today so I'm all sorted. 

 

The bigger issue is that they are all confused or completely unaware of the promotion and it's details and it seems like they are probably going to tell a lot of people that theyre too late to claim so they don't have to send them. Anyway I figured I should put this somewhere for anyone who is trying to sort this out. 

 

Anyone else having a problems with them?

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4 Posts

06-06-2019

GB

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  • Message 2 of 19

Re: Promotion (Verve Buds 500)

2019-06-06, 22:03 PM

Posting these in case they're helpful to someone

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144 Posts

01-24-2015

DE

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  • Message 3 of 19

Re: Promotion (Verve Buds 500)

2019-06-07, 2:47 AM

Yeah its a joke. Yesterday the Device arrives to Amazon and the Promotion is complete gone. They did a better Job with the moto g6/g7. The first week when the Device was sold the Promotion runs. Not before. I hate these (ilovemoto) Promotions. Bought a Motorola one + Motorola One Vision, a G6 Plus and a G7 and everytime something was wrong. Wrong date, wrong Shop, wrong model (plus wasnt a g6). Thanks for nothing. 

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18179 Posts

02-03-2016

US

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  • Message 4 of 19

Re: Promotion (Verve Buds 500)

2019-06-07, 15:21 PM

Thanks for reporting this. We will reach out to our colleagues there and see if we can get some clarity/help.

 

- Matt

Please do not PM me - if you have issues, search the forums for threads on your topic and post there, or start a new thread. Thanks!
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4 Posts

06-10-2019

GB

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  • Message 5 of 19

Re: Promotion (Verve Buds 500)

2019-06-10, 13:16 PM

Thanks for looking into this promotion. I also bought the phone because I liked your previous phones but also because of the promotion offering the Ear buds.

I have been ill so I didn't get the chance to claim them on the first day, but it said you had until the 14th June to do so, so now that I am back at work, I find out that there's no way of claiming them. Not happy about this!

If you could either get the link back up to register the claim on the motorola.co.uk website and let us know or just confirm that this is now closed and doing anything else is just a waste of time, it would be appreciated.

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111 Posts

04-03-2018

GB

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  • Message 6 of 19

Re: Promotion (Verve Buds 500)

2019-06-10, 16:14 PM

Hi CatLady1!

 

You can claim your earbuds until the 14th of June. We had an issue with the webpage used for the claims, but you can contact motorolapromotion@biggroup.co.uk for any concerns about it. They should be able to help. 

 

Please let me know if you have further questions or concerns.

 

Kind Regards, 

 

Sara

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144 Posts

01-24-2015

DE

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  • Message 7 of 19

Re: Promotion (Verve Buds 500)

2019-06-10, 17:46 PM

What about lovemoto (de). The first charge cant pre-order until 02.june. Got the first charge from Amazon.de (last thursday) 6 june) but the promotion ends 2 june.

 

https://www.lovemotorola.com/de/onevision-freevervebuds500

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111 Posts

04-03-2018

GB

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  • Message 8 of 19

Re: Promotion (Verve Buds 500)

2019-06-11, 13:35 PM

Hi KiRiON, 

 

As it says on the link, the offer ended on 02.06 but you can register the IMEI of your device and claim your earbuds until 16.06. When did you order your device?

 

Sara

 

 

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8 Posts

06-11-2019

DE

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  • Message 9 of 19

Re: Promotion (Verve Buds 500)

2019-06-11, 13:56 PM

Hi,

 

got the same Problem. Order it on 06 June and Amazon.de delivered it on 07 June. My Device was one of the first ones too. If i remember it right, the date i could preorder it, was 02 or 03 June. Very unhappy with this promotion. There was no right time space to pre order it. 

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4 Posts

06-06-2019

GB

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  • Message 10 of 19

Re: Promotion (Verve Buds 500)

2019-06-12, 10:49 AM

To be fair, I think the promotion to actually qualify was from mid may up Until june 1st, the big problem is that as far as I know they took the page to claim down after the first day or so you could have possibly claimed, I'm not sure they did this on purpose to be honest as all the motorola support channels I contacted didn't seem to know much about the promotion generally speaking. I think they've just messed up.

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