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4 Posts

06-10-2019

GB

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  • Message 11 of 19

Re: Promotion (Verve Buds 500)

2019-06-12, 11:56 AM
Thanks Sara. I've emailed them with all the info. So far no reply, not even an acknowledgement of email receipt.
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107 Posts

04-03-2018

GB

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  • Message 12 of 19

Re: Promotion (Verve Buds 500)

2019-06-12, 17:03 PM

Hi Cat, 

 

If by Friday they haven't yet replied to you, please let me know so I can escalate this and ensure that you receive your earbuds. 

 

Thanks, 

 

Sara

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1 Posts

06-12-2019

IE

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  • Message 13 of 19

Re: Promotion (Verve Buds 500)

2019-06-12, 18:46 PM

Hi. Same problem here. I purchased Motorola one vision on May 31st. Received my phone on June 6th, but couldn't claim my free earbuds as page had been taken down. I have been in touch with personnel from biggroup.co.uk , whom Motorola customer care directed me too, and was initially told the offer to claim had finished on June 1st, but as we know that is incorrect and I replied saying same. I had subsequent correspondence saying that Motorola had a large take up on the offer and were out of stock and were attempting to source more. Was asked to send my relevant info as was on original claim page and I would receive my earbuds when or if they receive more. I sent this mail last weekend and haven't heard anything or got an acknowledgement since. Any assistance would be appreciated. Thanks

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107 Posts

04-03-2018

GB

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  • Message 14 of 19

Re: Promotion (Verve Buds 500)

2019-06-13, 14:11 PM

Hi Keeper, 

 

I am really sorry to hear that and I understand this might be a frustrating situation for you. Unfortunately, the company in charge of the promotion have indeed been experiencing some stocks issues (as you were informed). We hope this situation is resolved soon so you can enjoy your Verve 500 earbuds. 

 

Kind Regards, 

 

Sara

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1 Posts

06-15-2019

GB

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  • Message 15 of 19

Re: Promotion (Verve Buds 500)

2019-06-15, 12:27 PM
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4 Posts

06-10-2019

GB

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  • Message 16 of 19

Re: Promotion (Verve Buds 500)

2019-06-17, 9:55 AM
Hello Sara,
Just to let you know that I still haven't heard anything back. My name is Diana Alvarado. I would really appreciate it if you could escalate this as it really does harm Motorola's reputation when new products and promotions come along and they are badly implemented and don't even reply to their customers! Thanks, Diana
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107 Posts

04-03-2018

GB

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  • Message 17 of 19

Re: Promotion (Verve Buds 500)

2019-06-20, 13:55 PM

 wrote:
Hello Sara,
Just to let you know that I still haven't heard anything back. My name is Diana Alvarado. I would really appreciate it if you could escalate this as it really does harm Motorola's reputation when new products and promotions come along and they are badly implemented and don't even reply to their customers! Thanks, Diana

Hi Diana!

 

Your case has been escalated and we are reaching out to the company in charge of the promotion. They have been having stocks issues due to the promotion being far more succesful that they imagined, hence the delays. 

 

Kind Regards, 

 

Sara

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4 Posts

06-10-2019

GB

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  • Message 18 of 19

Re: Promotion (Verve Buds 500)

2019-06-20, 14:04 PM
Hello Sara, Thank you so much for your help. As it happens, the parcel with the earbuds turned up this morning! I do appreciate your help on sorting this out.
Diana
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31 Posts

05-27-2019

SE

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  • Message 19 of 19

Re: Promotion (Verve Buds 500)

2019-06-26, 14:38 PM
I got my Verve Buds 500 a few days ago.
That was even faster then I expected :)
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