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1 Posts

06-30-2019

IN

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Proximity sensor not working.

2019-06-30, 8:14 AM

Used an Android app to calibrate and it started working fine  and also after uninstalling the calibration app. Later after sometime again when I give a call the screen goes blank and I have to until it disconnects completely to use it again. 

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17588 Posts

02-03-2016

US

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Re: Proximity sensor not working.

2019-07-01, 14:41 PM

 wrote:

Used an Android app to calibrate and it started working fine  and also after uninstalling the calibration app. Later after sometime again when I give a call the screen goes blank and I have to until it disconnects completely to use it again. 


Hi.

 

The screen will go blank when on a call if the phone is not on speaker mode and the prox sensor is covered. Do you have a screen protector or case on the phone?

 

Please update your profile with current phone, carrier and serial number -- this will help me investigate. Please make sure that the options under Settings > Motorola Privacy are on as well, and let me know (just reply here) if it's okay for me to look at your apps to see if they are a source of problems.

Need help updating your profile? See here. https://forums.lenovo.com/t5/Forum-Feedback/Complete-your-forums-profile/td-p/3339943

 

Thanks,

 

- Matt

Please do not PM me - if you have issues, search the forums for threads on your topic and post there, or start a new thread. Thanks!
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1 Posts

09-01-2019

CO

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Re: Proximity sensor not working.

2019-09-01, 5:22 AM

Hello I have the same problem and I have run a hardware test and apparently is not working! Can you please help me?

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17588 Posts

02-03-2016

US

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Re: Proximity sensor not working.

2019-09-03, 13:34 PM

 wrote:

Hello I have the same problem and I have run a hardware test and apparently is not working! Can you please help me?


Hi.

 

If you have the same problem and the hardware test is saying it's not working -- and you do NOT have a screen protector or case on the phone -- then please submit the phone for warranty repair.

 

Sorry for the trouble!

 

- Matt

Please do not PM me - if you have issues, search the forums for threads on your topic and post there, or start a new thread. Thanks!
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33 Posts

05-30-2019

PL

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Re: Proximity sensor not working.

2019-09-04, 12:48 PM

the proximity sensor is placed in speaker hole, so maybe there's some kind of debris obscuring the sensor

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1 Posts

03-27-2020

AR

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Re:Proximity sensor not working.

2020-03-27, 20:03 PM

Hi, i have a similar issue, but i think this is a software related problem because it is resolved on Android reboot, but when it is rebooted, the proximity sensor only works until i make a call o listen to a whatsapp audio, then its stucks and a reboot is needed to solve the problem, but i repeat, after a reboot it works just for a few minutes. 

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