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23 Posts

03-30-2019

AR

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  • Message 1 of 9

Registration issues

2019-09-17, 14:50 PM

Hi, I'm trying to register my phone and I can't. Nothing just happens when trying. I tried the serial number and the imei without registering. No error appears, it simply does not register.

I am using this site:

https://motorola-global-es-latam.custhelp.com/app/mcp/my_devices/

 

Could you help me? Thank you

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1228 Posts

03-11-2019

US

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  • Message 2 of 9

Re: Registration issues

2019-09-23, 16:57 PM

Hi marcos1979,

 

Thanks for posting. I would suggest filling out the form on this link since you are having issues with registering your device. Let me know if you have questions. 

 

Best regards,
Zeke
Motorola Support


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23 Posts

03-30-2019

AR

61 Signins

639 Page Views

  • Posts: 23
  • Registered: ‎03-30-2019
  • Location: AR
  • Views: 639
  • Message 3 of 9

Re: Registration issues

2019-09-23, 21:02 PM

Thanks for answering. I already completed the form, I wait for news.

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8623 Posts

03-05-2018

US

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  • Message 4 of 9

Re: Registration issues

2019-10-10, 16:34 PM

Hi marcos1979,

 

Can you please confirm if you can now add your IMEI? Thanks.

 

Best regards,
Rich
Motorola-Lenovo Support



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23 Posts

03-30-2019

AR

61 Signins

639 Page Views

  • Posts: 23
  • Registered: ‎03-30-2019
  • Location: AR
  • Views: 639
  • Message 5 of 9

Re: Registration issues

2019-10-10, 19:22 PM
Hi, unfortunately I still can't add my device. everything remains the same.
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23 Posts

03-30-2019

AR

61 Signins

639 Page Views

  • Posts: 23
  • Registered: ‎03-30-2019
  • Location: AR
  • Views: 639
  • Message 6 of 9

Re: Registration issues

2019-10-10, 19:22 PM

Hi, unfortunately I still can't add my device. everything remains the same.

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8623 Posts

03-05-2018

US

1020 Signins

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  • Posts: 8623
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  • Message 7 of 9

Re: Registration issues

2019-10-11, 14:50 PM

Hi marcos1979,

 

Thanks for confirming. I will report this back. I'll let you know once we have an update. In the meantime, you can try registering from time to time. Let's keep each other updated. Thanks. 

 

Best regards,
Rich
Motorola-Lenovo Support



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23 Posts

03-30-2019

AR

61 Signins

639 Page Views

  • Posts: 23
  • Registered: ‎03-30-2019
  • Location: AR
  • Views: 639
  • Message 8 of 9

Re: Registration issues

2019-11-06, 16:58 PM

Ok, I just tried to register the phone and it worked! Thank you.

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8623 Posts

03-05-2018

US

1020 Signins

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  • Posts: 8623
  • Registered: ‎03-05-2018
  • Location: US
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  • Message 9 of 9

Re: Registration issues

2019-11-07, 22:03 PM

HI marcos1979,

 

Great. Glad to know you're able to register. If you need further help don't hesitate to post. Thanks.

 

Best regards,
Rich
Motorola-Lenovo Support



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