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2 Posts

11-01-2019

GB

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  • Posts: 2
  • Registered: ‎11-01-2019
  • Location: GB
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  • Message 1 of 2

Sound not working

2019-11-01, 13:49 PM

Hi there,

My Moto OV has suddenly stopped producing any sound. Spotify, YouTube, neither are playing any sound no matter the volume.

I checked with my notification sounds and they still work, same as my alarms.

Any help with this?

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350 Posts

10-12-2012

US

833 Signins

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  • Posts: 350
  • Registered: ‎10-12-2012
  • Location: US
  • Views: 21138
  • Message 2 of 2

Re: Sound not working

2019-11-01, 19:41 PM

Uninstall both the Spotify and YouTube apps, then restart your phone in Safe Mode.  Next, reload only one of the apps at a time.  If either app malfunctions in Safe Mode it is faulty. 

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