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7 Posts

10-21-2019

India

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  • Posts: 7
  • Registered: ‎10-21-2019
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Unable to unlock the phone and the screen goes blank on making voice call

2021-02-21, 18:22 PM

Whenever a voice call made immediately the phone goes blank due to which unable to use other options like putting on speaker or using others apps while making voice call. Even on pressing power button the screen is not getting unlocked, unable to end the call as well. Facing this issue from last system update.

 

 

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4265 Posts

02-11-2016

United States of America

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Re:Unable to unlock the phone and the screen goes blank on making voice call

2021-02-22, 1:52 AM

@ Divya91 wrote:

Whenever a voice call made immediately the phone goes blank due to which unable to use other options like putting on speaker or using others apps while making voice call. Even on pressing power button the screen is not getting unlocked, unable to end the call as well. Facing this issue from last system update.

 

 

 

Hello, this sounds like this might be related to the other topic you started with the chop gesture not working. It sounds like something is wrong with your proximity sensor. If the phone has the proximity sensor triggered the chop will not work as well as the screen will go black while in an active call. Please test the proximity sensor in the Device Help app (Device help > Device diagnosis > Hardware test > Proximity sensor). Let me know the results. If it's failing and you have a case and/or screen protector on your phone, can you try removing those to see if it helps?

 

-Tom



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