Motorola Community

motorola one Phonesmotorola one vision
All Forum Topics
Options

6 Posts

09-15-2019

DE

10 Signins

52 Page Views

  • Posts: 6
  • Registered: ‎09-15-2019
  • Location: DE
  • Views: 52
  • Message 21 of 43

Re: VPN broken on One Vision after August 2019 security patch

2019-10-12, 22:25 PM

100% agree, this is Not a solution.

Thank you atpanos for the much work, and the workaround. Finally i can use my vpn again. 

Reply
Options

7 Posts

10-07-2019

NL

12 Signins

85 Page Views

  • Posts: 7
  • Registered: ‎10-07-2019
  • Location: NL
  • Views: 85
  • Message 22 of 43

Re: VPN broken on One Vision after August 2019 security patch

2019-10-14, 8:39 AM

For me disabling wifi and restarting phone didn't work........

Reply
Options

5 Posts

09-26-2019

DE

11 Signins

44 Page Views

  • Posts: 5
  • Registered: ‎09-26-2019
  • Location: DE
  • Views: 44
  • Message 23 of 43

Re: VPN broken on One Vision after August 2019 security patch

2019-10-15, 10:59 AM

For me too disabling wifi and restarting phone didn't work. I tryed it
many times with IP-Nummer and with Server Address, Please fix this Problem as soon
as possible. Could an Update to Android 10 be helpfull ?

Reply
Options

17986 Posts

02-03-2016

US

2256 Signins

54297 Page Views

  • Posts: 17986
  • Registered: ‎02-03-2016
  • Location: US
  • Views: 54297
  • Message 24 of 43

Re: VPN broken on One Vision after August 2019 security patch

2019-10-16, 14:18 PM

Hi.

 

Can those of you reporting this problem please provide the following info? I recognize that some of it may be too technical.

  • Are you currently on PSA29.160-50? (Settings > System > About phone > scroll all the way to the bottom)
  • Router brand & Model
  • How to configure the VPN account; for example, configure it on Router or installed VPN client?
  • Other information which can help us configure the VPN

We could also use additional bug reports. See here for instructions.

 

Thanks,

 

- Matt

Please do not PM me - if you have issues, search the forums for threads on your topic and post there, or start a new thread. Thanks!
Reply
Options

7 Posts

10-07-2019

NL

12 Signins

85 Page Views

  • Posts: 7
  • Registered: ‎10-07-2019
  • Location: NL
  • Views: 85
  • Message 25 of 43

Re: VPN broken on One Vision after August 2019 security patch

2019-10-16, 14:45 PM

Hi,

 

Yes i m using PSA29.160-50.

Configured It on the router frtizbox 5490 using the myfritz procedures.

 

Regards Lambert.

 

Reply
Options

5 Posts

09-26-2019

DE

11 Signins

44 Page Views

  • Posts: 5
  • Registered: ‎09-26-2019
  • Location: DE
  • Views: 44
  • Message 26 of 43

Re: VPN broken on One Vision after August 2019 security patch

2019-10-17, 11:43 AM

I also use PSA29.160-50 security Patch 1. Sept. 2019.

Configured It on the router frtizbox 6490 using the myfritz procedures.

Reply
Options

6 Posts

09-15-2019

DE

10 Signins

52 Page Views

  • Posts: 6
  • Registered: ‎09-15-2019
  • Location: DE
  • Views: 52
  • Message 27 of 43

Re: VPN broken on One Vision after August 2019 security patch

2019-10-17, 14:54 PM

Me too:

PSA29.160-50

Fritzbox 6490

MyFritz App procedures

Reply
Options

17986 Posts

02-03-2016

US

2256 Signins

54297 Page Views

  • Posts: 17986
  • Registered: ‎02-03-2016
  • Location: US
  • Views: 54297
  • Message 28 of 43

Re: VPN broken on One Vision after August 2019 security patch

2019-10-18, 14:37 PM

Thanks.

 

Can any of you provide a bug report? This is essential for the engineering team, and I promise it's not as complicated as it looks.

 

1. Go to Settings -> About Phone -> Tap on Build number 7 times on the build number to go into the developer options mode]
2. After the above steps, Developer options will be enabled.
3. Go to Settings ->Developer options -> Enable USB debugging > Toggle On
4. Enable Settings -> Developer options -> Enable Bug Report shortcut > Toggle On
5. Enable Settings -> Developer options -> Enable Wi-Fi Verbose Logging > Toggle On
6. Once the issue is reproduced, Go to Settings -> Developer options -> Click on take bug report or Press Power button and then choose Bug Report from the Power down menu.
7. Wait for some time until the bug report is collected. It takes around 3 to 4 minutes to collect the Bug Report.
8. Then upload the BugReport to your personal Google Drive and then share the link to the BugReport via an email to supportforums@motorola.com. Please link back to this thread and refer to it in the email.
9. Provide observations of what you saw happen right before the bug report was taken. Please indicate the time that you observed the behavior in local time.

 

Thanks,

 

- Matt

Please do not PM me - if you have issues, search the forums for threads on your topic and post there, or start a new thread. Thanks!
Reply
Options

5 Posts

09-26-2019

DE

11 Signins

44 Page Views

  • Posts: 5
  • Registered: ‎09-26-2019
  • Location: DE
  • Views: 44
  • Message 29 of 43

Re: VPN broken on One Vision after August 2019 security patch

2019-11-07, 10:32 AM

Is there any chance that the problem get fixed ?

I provided a bug report two weeks ago but nothing happend since.

Sould I better give back the phone and buy another one ?

Reply
Options

7 Posts

10-07-2019

NL

12 Signins

85 Page Views

  • Posts: 7
  • Registered: ‎10-07-2019
  • Location: NL
  • Views: 85
  • Message 30 of 43

Re: VPN broken on One Vision after August 2019 security patch

2019-11-11, 15:19 PM

Hi ,

 

Maybe you can contact Fritzbox support and try yourself.

So you would see where the issue is.....

 

Regards, Lambert

Reply
Forum Home

Community Guidelines

Please review our Guidelines before posting.

Learn More

Check out current deals!

Go Shop
X

Save