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39 Posts

10-19-2017

ES

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  • Message 1 of 29

VoLTE and VoWiFi on Orange Spain

2020-02-21, 6:45 AM

Hi

 

 

 

I am in Spain and my mobile network operator is Orange Spain. My line has activated VoLTE and WiFi calls, but I cannot enjoy these services because the Motorola One Vision, despite being compatible with these services, does not include the IMS parameters of Orange Spain or any other mobile network operator in Spain. Then the "4G Calls" and "Wifi Calls" options do not appear in the network settings.

 

 

 

As I read in posts from this same forum, it seems that Motorola One Vision does include the parameters (IMS) that allow VoLTE and VoWiFi to work in other countries because 4G Calling and WiFi Calling are working in countries such as Romania, Moldova, Denmark , Netherlands, United Kingdom, Germany, Mexico, Brazil, India, etc., but it seems Motorola forgot Spain.

 

 

 

The version of the One Vision that Motorola directly sells in Spain through Amazon Spain is the XT1970-3 RETEU model, which is the one I have.

 

 

 

Please, include in the next ROM update the necessary parameters so that users of the mobile network operator ORANGE Spain can have VoLTE and VoWiFi, just as other users from other countries enjoy these services with this same terminal.

 

 

 

Thanks.

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1 Posts

02-19-2020

US

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  • Message 2 of 29

Re:VoLTE and VoWiFi on Orange Spain

2020-02-21, 14:39 PM

Hi, are you already on Android 10? I have the same issue with Volte and VoWifi after Android 10 update. While I was on Android 9 there was no problem with Volte and VoWifi. I have also noticed there are no APN settings for my carrier. I am on Orange Slovakia. What is more I am not able to set up MMS although I followed all suggestions on Orange webpage.

 

 

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39 Posts

10-19-2017

ES

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  • Posts: 39
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  • Message 3 of 29

Re:VoLTE and VoWiFi on Orange Spain

2020-02-21, 19:41 PM

In my case VoLTE and VoWIFI have never worked, although these services are enabled in my line.

 

In Android 10 I have the APN and MMS parameters for Orange Spain but not the IMS parameters that are necessary for VoLTE and VoWIFI to work.

 

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39 Posts

10-19-2017

ES

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  • Posts: 39
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  • Message 4 of 29

Re:VoLTE and VoWiFi on Orange Spain

2020-03-02, 19:08 PM

I'm still waiting a solution from a Motorola agent.

 

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1777 Posts

04-04-2018

IN

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  • Message 5 of 29

Re:VoLTE and VoWiFi on Orange Spain

2020-03-04, 5:19 AM

Hi,

 

Thanks for posting! Please update your profile with current phone, carrier, exact location and serial number. Once updated, kindly let me know, we would like to have a look it.

 

Regards,

Suman



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39 Posts

10-19-2017

ES

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  • Message 6 of 29

Re:VoLTE and VoWiFi on Orange Spain

2020-03-04, 12:24 PM

Done, I've added serial number. My operator is Orange Spain (it's not in the list).

 

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39 Posts

10-19-2017

ES

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  • Message 7 of 29

Re:VoLTE and VoWiFi on Orange Spain

2020-03-08, 12:05 PM

Any news @Agent_Suman ?

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9158 Posts

03-05-2018

US

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  • Message 8 of 29

Re:VoLTE and VoWiFi on Orange Spain

2020-03-10, 13:10 PM

Hi Chonajero,

 

 

We just have a confirmation, unfortunately, the Moto One Vision never support VOLTE and VOWIFI on Orange carrier. Thanks for your feedback we'll pass it along.

 

Best regards,
Rich
Motorola-Lenovo Support



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39 Posts

10-19-2017

ES

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  • Message 9 of 29

Re:VoLTE and VoWiFi on Orange Spain

2020-03-10, 14:24 PM

Hi @Agent_Rich 

 

Is this a joke? Why Motorola officially sells this phone model in Spain if it does not have the IMS parameters of the spanish network operators?

 

VoLTE and VoWIFI are working perfectly with this same phone model in Orange Romania and Orange Moldova. And working VoLTE and VoWIFI in many other European countries with other network operators.

 

VoLTE and VoWIFI are STANDARDS, they are not a proprietary technology of any operator. The only reason it does not work in Orange Spain is due to laziness of Motorola. For VoLTE and WIFICalling to work in Orange Spain, you only have to include IMS parameters from that operator in the next ROM update. It's that simple.

 

Please, raise this complaint to an engineer who understands what the IMS parameters are.

 

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39 Posts

10-19-2017

ES

89 Signins

735 Page Views

  • Posts: 39
  • Registered: ‎10-19-2017
  • Location: ES
  • Views: 735
  • Message 10 of 29

Re:VoLTE and VoWiFi on Orange Spain

2020-03-18, 12:57 PM

Please. Can an agent answer me about whether this problem will be fixed in a future update? 

 

@Agent_Rich 

@MattForumsMngr 

@Agent_Suman 

 

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