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36 Posts

05-30-2019

PL

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  • Message 11 of 15

Re: magnetometer stops working after some time

2019-06-26, 7:04 AM

Hi, I've just sent the bug report link as you requested, it was hard to pinpoint, checked periodically with compass app and it worked every time, then i used google maps for navigation once, it worked there, it worked in skymap too (as i pointed in other thread it has gyroscope related problems) and now compass not working

 

EDIT: rebooted the phone, compass worked, launched skymap app and compass sopped working, will send another bug report to email provided

 

EDIT#2:  it's getting weird, rebooted, compass works, tried to launch skymap with the compass app in the split screen and it works, even skymap works without any problems i described here

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17919 Posts

02-03-2016

US

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  • Message 12 of 15

Re: magnetometer stops working after some time

2019-06-27, 14:16 PM

 wrote:

Hi, I've just sent the bug report link as you requested, it was hard to pinpoint, checked periodically with compass app and it worked every time, then i used google maps for navigation once, it worked there, it worked in skymap too (as i pointed in other thread it has gyroscope related problems) and now compass not working

 

EDIT: rebooted the phone, compass worked, launched skymap app and compass sopped working, will send another bug report to email provided

 

EDIT#2:  it's getting weird, rebooted, compass works, tried to launch skymap with the compass app in the split screen and it works, even skymap works without any problems i described here


Thanks a lot for the bug report and these details. We do think the two things are related.

 

- Matt

Please do not PM me - if you have issues, search the forums for threads on your topic and post there, or start a new thread. Thanks!
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13 Posts

10-22-2017

NL

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  • Location: NL
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  • Message 13 of 15

Re: magnetometer stops working after some time

2019-07-02, 8:17 AM

 wrote:

 wrote:

I stil didn't receive the june update? When will it arrive on my phone? Can I force the update?


We can look into this. What is your current software version?

 

Please update your profile with current phone, carrier and serial number 

 

Thanks,

 

- Matt


I've updated my profile.

 

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17919 Posts

02-03-2016

US

2248 Signins

53907 Page Views

  • Posts: 17919
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  • Location: US
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  • Message 14 of 15

Re: magnetometer stops working after some time

2019-07-02, 13:49 PM

Hi.

 

Appreciate the information provided here and by some members. We will have software in an upcoming update that will address this magnetometer issue. 

 

Thanks again for your help in understanding this and getting a patch!

 

- Matt

Please do not PM me - if you have issues, search the forums for threads on your topic and post there, or start a new thread. Thanks!
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1 Posts

07-07-2019

AT

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  • Message 15 of 15

Re: magnetometer stops working after some time

2019-07-07, 14:56 PM

Hi,

on my Moto One vision the magnetometer hangs regularly - seems to be accessible for apps only several hours after a restart of the device. Then any of the apps, including Google maps, has access to the compass.

 

Best regards

Ingo

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