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vartik84
Paper Tape
Posts: 7
Registered: ‎06-30-2019
Location: SK
Views: 2,907
Message 1 of 12

motorola one vision NFC chip location

Hi, in which part of the phone is NFC chip located ? I came from galaxy S7 where NFC chip is in the middle of the phone and already got som problems paying with my phone (using area in the middle of the phone). This is pretty long phone so I guess it does matter which part of the phone I should use for contactless payment.Thanks!

Administrator
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Message 2 of 12

Re: motorola one vision NFC chip location


@vartik84 wrote:

Hi, in which part of the phone is NFC chip located ? I came from galaxy S7 where NFC chip is in the middle of the phone and already got som problems paying with my phone (using area in the middle of the phone). This is pretty long phone so I guess it does matter which part of the phone I should use for contactless payment.Thanks!


Hi.

 

We're looking into this and will let you know.

 

Thanks!

 

- Matt

Please do not PM me - if you have issues, search the forums for threads on your topic and post there, or start a new thread. Thanks!
GhettoLevis
Fanfold Paper
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Registered: ‎07-02-2019
Location: AT
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Message 3 of 12

Re: motorola one vision NFC chip location

About two fingers below the fingerprint reader. My wife had to take off her NFC ring, because it always triggered when she was holding the phone.

Administrator
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Message 4 of 12

Re: motorola one vision NFC chip location


@GhettoLevis wrote:

About two fingers below the fingerprint reader. My wife had to take off her NFC ring, because it always triggered when she was holding the phone.


That sounds about right. It is centered below the FPS on the back, running vertically.

 

- Matt

Please do not PM me - if you have issues, search the forums for threads on your topic and post there, or start a new thread. Thanks!
vartik84
Paper Tape
Posts: 7
Registered: ‎06-30-2019
Location: SK
Views: 2,783
Message 5 of 12

Re: motorola one vision NFC chip location

Thanks guys. I was paying multiple times today using middle part of the phone without any trouble Smiley Happy

maniel
Token Ring
Posts: 30
Registered: ‎05-30-2019
Location: PL
Views: 2,732
Message 6 of 12

Re: motorola one vision NFC chip location

yeah, it's kind of troublesome, either top or bottom of the phone would be more convenient, because you hold the phone in the middle, you have to change the grip when you pay, also some terminals are hard to reach that way

vartik84
Paper Tape
Posts: 7
Registered: ‎06-30-2019
Location: SK
Views: 2,453
Message 7 of 12

Re: motorola one vision NFC chip location

After month of using my One Vision for NFC payments (Google Pay), i have to say, that there are frequent errors. Sometimes I get error message on my phone like : "You removed your phone too quickly" (I'm translating the error message from my mother language) even tho I'm still holding the phone against terminal. Another error message is "Use one card only" on the payment terminal. It's like 50% chance that I get error message when paying using my phone. Any suggestions ? Is this case for reclamation ?
maniel
Token Ring
Posts: 30
Registered: ‎05-30-2019
Location: PL
Views: 2,445
Message 8 of 12

Re: motorola one vision NFC chip location

as i wrote, it's because of extremely inconvenient nfc chip placement which is almost in the middle of the phone, sometimes it's hard to place a phone correctly over the terminal

vartik84
Paper Tape
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Location: SK
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Message 9 of 12

Re: motorola one vision NFC chip location

But since I know where is the chip located and I'm doing my best to position it correctly, I would expect the ratio of errors to be much smaller.

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ericknoleto
Paper Tape
Posts: 10
Registered: ‎06-14-2019
Location: BR
Views: 2,117
Message 10 of 12

Re: motorola one vision NFC chip location

I got a thin metal plate just at the NFC location (I use it with a magnetic car holder)...
NFC payment never worked, always get an error (I'm using Google Pay).

Perhaps the metal plate is making any kind of interference? Or perhaps I'm just used to my S9+ NFC position (close to it's top)... 
I'm going to try again with/without the metal plate but close to the fingerprint scanner next time...

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