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46 Posts

06-05-2020

GB

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  • Message 11 of 15

Re:Android 10 WiFi Signal

2020-10-23, 14:34 PM

The bug report is massive (>500mb). Is the a way to limit the information collected?

 

I'm not comfortable posting publicly a link to a bug report that details my phone's setup including Apps installed. 

 

The issue itself is just poor WiFi signal and drop outs when signal is strong. The connection drops and then reconnects straight away. No other device is showing these issues on the network and with the same router neither did this phone on A9. 

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3310 Posts

02-11-2016

US

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  • Message 12 of 15

Re:Android 10 WiFi Signal

2020-10-26, 18:39 PM

No need to post it publicly. You can send the link to us in a PM so we can share it with our WiFi engineers. 

 

-Tom



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46 Posts

06-05-2020

GB

29 Signins

280 Page Views

  • Posts: 46
  • Registered: ‎06-05-2020
  • Location: GB
  • Views: 280
  • Message 13 of 15

Re:Android 10 WiFi Signal

2020-11-06, 19:12 PM

Hi Tom, a couple of users have reported the issue as present, doesn't this negate the question of it being user dependant? Do you engineers not have devices they can test in house?

 

The bug report takes ages to export, is there a way to limit its data collection? 

 

Should I just send the phone off for repair/refund instead? 

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3310 Posts

02-11-2016

US

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  • Posts: 3310
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  • Message 14 of 15

Re:Android 10 WiFi Signal

2020-11-09, 20:26 PM

@ BimmerLad wrote:
 

 

Hi Tom, a couple of users have reported the issue as present, doesn't this negate the question of it being user dependant? Do you engineers not have devices they can test in house?

 

The bug report takes ages to export, is there a way to limit its data collection? 

 

Should I just send the phone off for repair/refund instead? 

 

We do have phones and do test internally. We ask for the bug report when we are unable to duplicate ourselves. Yes, it can take a while to generate the bug report, Once you start it you can just go about using your phone like normal until it's completed and then upload it to Google Drive and sent the link to us. That being said, if you feel like repair would be a better option, you are of course more than entitled to go that route. Keep in mind if this is a software issue, it's unlikely that service/repair will be able to help much. 

 

-Tom



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46 Posts

06-05-2020

GB

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280 Page Views

  • Posts: 46
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  • Message 15 of 15

Re:Android 10 WiFi Signal

2020-11-19, 16:40 PM

Logs sent in PM

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