Welcome to our peer-to-peer forums, where owners help owners. Need help now? Visit eSupport here.

Motorola Community

motorola one Phonesmotorola one zoom
All Forum Topics
Options

6 Posts

03-04-2021

Serbia

8 Signins

25 Page Views

  • Posts: 6
  • Registered: ‎03-04-2021
  • Location: Serbia
  • Views: 25
  • Message 1 of 12

Approach to wake wont turn off, Android 10

2021-03-04, 9:39 AM
The option approach to wake will not react, that is, it will not turn off whatever I did. It's very disturbing. I would like to leave only the double tap option, but the approach to wake works even when it is turned off. Are there solutions to this problem?

Reply
Options

630 Posts

11-24-2020

India

99 Signins

9105 Page Views

  • Posts: 630
  • Registered: ‎11-24-2020
  • Location: India
  • Views: 9105
  • Message 2 of 12

Re:Approach to wake wont turn off, Android 10

2021-03-04, 10:42 AM

Hi jan.sago,

 

Welcome to Motorola Forums. Sorry to know about this. I will try my best to help you with this. Could you please confirm since when you are facing this? Also, I would suggest you try clearing the Moto application cache/data. See if that helps. To clear the application cache/data, go to Setting>> Apps and Notifications>>App info >>Tap on Moto Application>>Force stop>> Click ok>> storage >>Clear cache/data. Restart the phone post this. Let me know how it goes.

 

Thanks

Sunitha



Did someone help you today? Press the thumbs up icon on the bottom right to thank them with a Kudo!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.

We value your opinion. Read More

Reply
Options

6 Posts

03-04-2021

Serbia

8 Signins

25 Page Views

  • Posts: 6
  • Registered: ‎03-04-2021
  • Location: Serbia
  • Views: 25
  • Message 3 of 12

Re:Approach to wake wont turn off, Android 10

2021-03-04, 11:41 AM
Greetings, the phone is still behaving the same.
Reply
Options

630 Posts

11-24-2020

India

99 Signins

9105 Page Views

  • Posts: 630
  • Registered: ‎11-24-2020
  • Location: India
  • Views: 9105
  • Message 4 of 12

Re:Approach to wake wont turn off, Android 10

2021-03-05, 7:01 AM

Hi jan.sago,

 

Thank you for trying! Can you please share a video where the approach to wake is off and still it is working? So we can check and guide you further.

 

Thanks

Sunitha  



Did someone help you today? Press the thumbs up icon on the bottom right to thank them with a Kudo!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.

We value your opinion. Read More

Reply
Options

6 Posts

03-04-2021

Serbia

8 Signins

25 Page Views

  • Posts: 6
  • Registered: ‎03-04-2021
  • Location: Serbia
  • Views: 25
  • Message 5 of 12

Re:Approach to wake wont turn off, Android 10

2021-03-05, 12:51 PM
https://we.tl/t-lKnd0Qf9vQ Dear Sunitha, the video is on the link above. Thanks Ján
Reply
Options

4789 Posts

02-11-2016

United States of America

3272 Signins

73451 Page Views

  • Posts: 4789
  • Registered: ‎02-11-2016
  • Location: United States of America
  • Views: 73451
  • Message 6 of 12

Re:Approach to wake wont turn off, Android 10

2021-03-08, 19:38 PM

@ jan.sago wrote:

https://we.tl/t-lKnd0Qf9vQDear Sunitha, the video is on the link above.ThanksJán

 

Thanks for sharing the video. Looking at your video, Moto Display is turning on because you are physically moving the phone. This is normal and has nothing to do with the approach feature. The approach feature would be the screen turning on as you approach...ie wave your hand over the phone or reach for it without touching it. 

 

I hope that helps.

 

-Tom



Did someone help you today? Press the thumbs up icon on the bottom right to thank them with a Kudo!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.

We value your opinion. Read More

Reply
Options

6 Posts

03-04-2021

Serbia

8 Signins

25 Page Views

  • Posts: 6
  • Registered: ‎03-04-2021
  • Location: Serbia
  • Views: 25
  • Message 7 of 12

Re:Approach to wake wont turn off, Android 10

2021-03-09, 5:03 AM
OK. Where do I turn off the option for the phone not to turn on when I move it? Since that didn't happen on Android 9.
Reply
Options

4789 Posts

02-11-2016

United States of America

3272 Signins

73451 Page Views

  • Posts: 4789
  • Registered: ‎02-11-2016
  • Location: United States of America
  • Views: 73451
  • Message 8 of 12

Re:Approach to wake wont turn off, Android 10

2021-03-09, 14:37 PM

@ jan.sago wrote:

OK. Where do I turn off the option for the phone not to turn on when I move it? Since that didn' happen on Android 9.

 

Hello, there is no way to turn off nudge/movement. Moto Display/Peek Display has always had this feature. Technically the only way to turn it off would be to disable Moto/Peek Display completely from the Moto app. We'll pass the feedback along, but there are no plans at this time to remove the nudge to wake the screen.

 

-Tom



Did someone help you today? Press the thumbs up icon on the bottom right to thank them with a Kudo!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.

We value your opinion. Read More

Reply
Options

6 Posts

03-04-2021

Serbia

8 Signins

25 Page Views

  • Posts: 6
  • Registered: ‎03-04-2021
  • Location: Serbia
  • Views: 25
  • Message 9 of 12

Re:Approach to wake wont turn off, Android 10

2021-03-09, 14:58 PM
That is a huge oversight on your part. The phone turns on in the middle of the night on its own. And the double tap to unlock option worked perfectly on Android 9. As far as I can see from the forums, you have disappointed many customers. I hope you will change your mind and fix this problem.
Reply
Options

4789 Posts

02-11-2016

United States of America

3272 Signins

73451 Page Views

  • Posts: 4789
  • Registered: ‎02-11-2016
  • Location: United States of America
  • Views: 73451
  • Message 10 of 12

Re:Approach to wake wont turn off, Android 10

2021-03-10, 15:24 PM

@ jan.sago wrote:

That is a huge oversight on your part. The phone turns on in the middle of the night on its own. And the double tap to unlock option worked perfectly on Android 9. As far as I can see from the forums, you have disappointed many customers. I hope you will change your mind and fix this problem.

 

I'm sorry you feel this way. This is not a bug. When peek display is enabled, the phone is designed to wake up the screen when it senses movement. You never mentioned that tap to wake was having any issues as that is a different feature. What issues are you having with the tap to wake feature? Also, waking in the middle of the night, is the phone waking to alert you of a new incoming notification? 

 

-Tom



Did someone help you today? Press the thumbs up icon on the bottom right to thank them with a Kudo!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.

We value your opinion. Read More

Reply
Forum Home

Community Guidelines

Please review our Guidelines before posting.

Learn More

Check out current deals!

Go Shop
X

Save

X

Delete

X

No, I don’t want to share ideas Yes, I agree to these terms

Most Liked Authors

(Last 7 days)

View All