09-11-2019 02:03 PM
I just got the One Zoom from Amazon (the version with Alexa preinstalled), but I can't activate Moto Voice for Alexa / Hands free. When I try it says insert a supported SIM...
I have 2 Sims in my phone, both from Vodafone Italy and Italy is one of the country where it should works.... What can I try to do?
09-13-2019 07:41 AM
Thanks for posting. Can you try removing SIM card on the 2nd slot and check if Moto Voice for Alexa /Hands-free would work? If not, try using the other SIM card. Let me know how it goes.
09-13-2019 08:14 AM
I'd like to also add to clear the data and cache on the Alexa app. You can clear it by going to Settings > Apps & Notifications > See all Apps > Alexa > Storage > Clear Storage and Cache.