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Can't activate Alexa Hands free

2019-09-11, 21:03 PM

Hello,

I just got the One Zoom from Amazon (the version with Alexa preinstalled), but I can't activate Moto Voice for Alexa / Hands free. When I try it says insert a supported SIM... 

I have 2 Sims in my phone, both from Vodafone Italy and Italy is one of the country where it should works.... What can I try to do? 

Thank you

Max

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2129 Posts

03-11-2019

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Re: Can't activate Alexa Hands free

2019-09-13, 14:41 PM

Hi max_ap,

 

Thanks for posting. Can you try removing SIM card on the 2nd slot and check if Moto Voice for Alexa /Hands-free would work? If not, try using the other SIM card. Let me know how it goes. 

 

Best regards,
Zeke
Motorola Support

 

 



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2129 Posts

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Re: Can't activate Alexa Hands free

2019-09-13, 15:14 PM

I'd like to also add to clear the data and cache on the Alexa app. You can clear it by going to Settings >  Apps & Notifications > See all Apps > Alexa > Storage > Clear Storage and Cache. 

 

Best regards,
Zeke
Motorola Support



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43 Posts

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Re: Can't activate Alexa Hands free

2019-09-19, 11:30 AM

Thank you. I will make a test this weekend.

 

Massimiliano

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Re: Can't activate Alexa Hands free

2019-09-21, 20:35 PM

Please give us an update on how it goes.

 

Best regards,
Zeke
Motorola Support



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43 Posts

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Re: Can't activate Alexa Hands free

2019-09-23, 15:14 PM

The last update (today) did solve the problem. Before I was not able to configure it. 

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  • Message 7 of 16

Re: Can't activate Alexa Hands free

2019-09-23, 16:17 PM

Hi max_ap,

 

Thanks for the update. May I know if this is a software or application update that you received?

 

Best regards,
Zeke
Motorola Support



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43 Posts

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  • Message 8 of 16

Re: Can't activate Alexa Hands free

2019-09-23, 16:33 PM

Hello, 

 

The update was Moto Voice for Alexa.

 

 

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191 Posts

03-20-2016

DE

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  • Message 9 of 16

Bugs/Problems

2019-09-30, 18:11 PM

1. The install stops when a Bluetooth Device (like a Samsung Smartwatch with mic (not enabled) or any other Device with Mic/Headphone) is connected to the Device. Warnung: Unplug all (cable) Headsets.

2. 1&1 Sim Cards (Germany) not working. (one of the biggest Player over here)

3. Alexa is way worse as a standalone Alexa. Very very often it didnt work when saying the activation word! The older Motorola Assistant (X Devices etc.) works much better.

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3 Posts

10-20-2019

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  • Message 10 of 16

Re: Can't activate Alexa Hands free

2019-10-20, 11:46 AM

Dears

 

I bought a Motorola One zoom with Alexa pre-installed. I configured Moto voice for Alexa but when I say Alexa nothing happens.

 

It happens only to me?

 

Thanks in advance

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