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max_ap
Fanfold Paper
Posts: 27
Registered: ‎03-30-2016
Location: IT
Views: 106
Message 1 of 3

Can't activate Alexa Hands free

Hello,

I just got the One Zoom from Amazon (the version with Alexa preinstalled), but I can't activate Moto Voice for Alexa / Hands free. When I try it says insert a supported SIM... 

I have 2 Sims in my phone, both from Vodafone Italy and Italy is one of the country where it should works.... What can I try to do? 

Thank you

Max

Senior MotoAgent
Senior MotoAgent
Posts: 526
Registered: ‎03-11-2019
Location: US
Views: 37
Message 2 of 3

Re: Can't activate Alexa Hands free

Hi max_ap,

 

Thanks for posting. Can you try removing SIM card on the 2nd slot and check if Moto Voice for Alexa /Hands-free would work? If not, try using the other SIM card. Let me know how it goes. 

 

Best regards,
Zeke
Motorola Support

 

 

Senior MotoAgent
Senior MotoAgent
Posts: 526
Registered: ‎03-11-2019
Location: US
Views: 33
Message 3 of 3

Re: Can't activate Alexa Hands free

I'd like to also add to clear the data and cache on the Alexa app. You can clear it by going to Settings >  Apps & Notifications > See all Apps > Alexa > Storage > Clear Storage and Cache. 

 

Best regards,
Zeke
Motorola Support

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