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Dark colors are displayed pixelated

2020-06-30, 17:06 PM
Hi, I recently purchased a Motorola one Zoom, it's updated to the latest security update. I'm having trouble watching netflix, YouTube, seen photos I've taken with the phone, because dark colors are pixelated. I've taken 2 screenshots and sent them to my brothers galaxy A50 (a phone with a similar screen) and it displays the screenshots properly, without the pixelated dark parts. I would like to know whether this is an issue of the model, of software, or of my particular phone. I would like to have a solution not involving taking the phone back to retailer because I've really liked this phone so far, so I will appreciate your help.
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Re:Moto Vision - Contrast/Gamma issue

2020-06-30, 16:58 PM
I'm not sure if it's the same problem, but my motorola One Zoom displays dark colours pixelated, I'm not sure whether this is a defect of my phone or from the model. This happens in Netflix, YouTube, camera, etc. I would like a solution for this inconvenience.
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Re:I still like this phone, regardless of "old" Android

2020-06-30, 20:29 PM
My Motorola One Zoom has Black Crush, is that normal?
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Black Crush on my Phone

2020-06-30, 20:32 PM
Hello, I've done some research regarding my issue, it seems like my One Zoom has a heavy "Black Crush" problem, I want some guidance to a solution, otherwise I'll have to return the phone, or if it's a problem of the One Zoom model, I'll change the phone for a Samsung or something else. It's a shame having this problem, since this is such a great phone, buts hard to enjoy multimedia like this. Thank you
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Does anyone know how to fix Black Crush on One Zoom

2020-06-30, 20:34 PM
Is it a software, hardware problem, or is it just my phone? Would a Reboot to factory settings work? I wouldn't wanna do it because I have around 1750 songs, so it would be take for ever to upload it all again. Please, somebody help me.
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94 Posts

10-14-2019

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Dark colors are displayed pixelated

2020-07-01, 12:28 PM
You really don't need to make a million posts about your issue.. one should suffice.
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  • Message 7 of 9

Re:Dark colors are displayed pixelated

2020-07-01, 14:33 PM

@ alvarohc777 wrote:
 

Hi,I recently purchased a Motorola one Zoom, it's updated to the latest security update.I'm having trouble watching netflix, YouTube, seen photos I've taken with the phone, because dark colors are pixelated. I've taken 2 screenshots and sent them to my brothers galaxy A50 (a phone with a similar screen) and it displays the screenshots properly, without the pixelated dark parts.I would like to know whether this is an issue of the model, of software, or of my particular phone.I would like to have a solution not involving taking the phone back to retailer because I've really liked this phone so far, so I will appreciate your help.

 

Hi.

 

Can you post some photos or provide links to YouTube videos where you are having this issue? I don't believe a screenshot is going to show whatever you would like to report. If you can find another camera to take a photo of your screen, that could help.

 

When I look at your screenshot on my Zoom, it looks fine though.

 

Thanks.

 

-Matt

Please do not PM me - if you have issues, search the forums for threads on your topic and post there, or start a new thread. Thanks!
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Re:Dark colors are displayed pixelated

2020-07-03, 0:25 AM
This is how they look in my screen. The photo isn't the best quality, but the dark parts of the image look pixelated as in the foto.
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  • Message 9 of 9

Re:Dark colors are displayed pixelated

2020-07-04, 1:00 AM
I'm uploading more photos portraying the issue. Please help me, I wanna know whether I should change the phone or if there is any sort of parameter I should configure.

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