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3 Posts

03-23-2021

Myanmar

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Does not detect the 5 ghz wifi.

2021-03-23, 10:07 AM

Hi there, my phone does not detect the Wi-Fi transmitted by a drone, HS720E. The frequency transmitted is 5 GHZ and why can I not connect to it? According to specs, my phone supports both 2.4 and 5 Ghz. The drone Wi-Fi signal is visible on my computer and other phones like i-Phone, Samsung.

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1972 Posts

11-24-2020

India

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  • Message 2 of 6

Re:Does not detect the 5 ghz wifi.

2021-03-24, 8:51 AM

@ Thaw wrote:

Hi there, my phone does not detect the Wi-Fi transmitted by a drone, HS720E. The frequency transmitted is 5 GHZ and why can I not connect to it? According to specs, my phone supports both 2.4 and 5 Ghz. The drone Wi-Fi signal is visible on my computer and other phones like i-Phone, Samsung.

Hi,

 

Welcome to Motorola Forums. Sorry to know you are facing Wi-Fi issues with your phone. I will try my best to help you with this. It would be great if you could tell me a bit more about it. Have you tested with another Wi-Fi connection? Is the device getting connected? Please test, if you have not checked with another Wi-Fi connection. Just to confirm if the issue only with particular Wi-Fi or not. Also, I would suggest you go through the link here and follow the instructions and let me know how it goes. 

 

Thanks

Sunitha



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3 Posts

03-23-2021

Myanmar

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5 Page Views

  • Posts: 3
  • Registered: ‎03-23-2021
  • Location: Myanmar
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  • Message 3 of 6

Re:Does not detect the 5 ghz wifi.

2021-03-24, 16:16 PM

Hi Sunitha,

Here is the background story: my phone was quite fine until I try to connect to the drone (brand- HolyStone, model- HS720E). Except being unable to detect drone's Wi-Fi signal which is 5 GHz band, photo below, the other functions work well. Before the drone, I have never connected to 5 GHz Wi-Fi signal and so I cannot confirm you that whether all 5 GHz Wi-Fi signals are not detected or only this specific signal is not detected.

 

The below photo was taken on my laptop which was connected to the drone's Wi-Fi signal. Hope my information help and let me know any concern.

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72 Posts

06-05-2020

United Kingdom of Great Britain and Northern Ireland

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  • Message 4 of 6

Re:Does not detect the 5 ghz wifi.

2021-03-24, 23:46 PM

Have you tried changing the SSID on the drone? Or the security method?

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3 Posts

03-23-2021

Myanmar

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  • Posts: 3
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  • Message 5 of 6

Re:Does not detect the 5 ghz wifi.

2021-03-25, 2:38 AM

@ BimmerLad wrote:

Have you tried changing the SSID on the drone? Or the security method?

I cannot change it. Those settings are not user configurable. They are default.

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1972 Posts

11-24-2020

India

205 Signins

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  • Posts: 1972
  • Registered: ‎11-24-2020
  • Location: India
  • Views: 21800
  • Message 6 of 6

Re:Does not detect the 5 ghz wifi.

2021-03-25, 14:44 PM

@ Thaw wrote:

Hi Sunitha,

Here is the background story: my phone was quite fine until I try to connect to the drone (brand- HolyStone, model- HS720E). Except being unable to detect drone' Wi-Fi signal which is 5 GHz band, photo below, the other functions work well. Before the drone, I have never connected to 5 GHz Wi-Fi signal and so I cannot confirm you that whether all 5 GHz Wi-Fi signals are not detected or only this specific signal is not detected.

 

The below photo was taken on my laptop which was connected to the drone' Wi-Fi signal. Hope my information help and let me know any concern.

Hi, 

 

Thank you for sharing the additional information. It looks like it's broadcasting on channel 48. In Myanmar, channel 48 is not supported on this phone. Only channels 149 - 165 are supported. This is why you are currently unable to see the network being broadcasted.

 

Thanks

Sunitha 



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