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06-04-2020

PL

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Interface error

2020-06-18, 11:51 AM
Hello. I have a problem with the phone hanging up. During normal use, the phone freezes for 30-60 seconds and then the message "interface is not responding" or "android is not responding" Does anyone have a similar situation? I will add that I have already restored the factory settings. I apologize for the mistakes, but I write using a translator
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2229 Posts

02-11-2016

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Re:Interface error

2020-06-18, 14:15 PM

@ Pawnucy wrote:
 

Hello. I have a problem with the phone hanging up. During normal use, the phone freezes for 30-60 seconds and then the message "interface is not responding" or "android is not responding" Does anyone have a similar situation? I will add that I have already restored the factory settings. I apologize for the mistakes, but I write using a translator

 

Hello, thanks for reaching out to us. I'd like to look into this further. I see you have your forum profile updated with the IMEI form your device. Would you mind if we took a look at your device from our end to see if we can see anything that might be causing issues?

 

-Tom



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3 Posts

06-04-2020

PL

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Re:Interface error

2020-06-18, 15:16 PM
Of course you can check what's going on. All consents are on
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Re:Interface error

2020-06-24, 12:28 PM

@ Pawnucy wrote:
 

Of course you can check what's going on. All consents are on

 

I apologize for the delay, I'm looking into this. In the meantime, the next time you see the error can you generate a bug report (Steps below)? It will help us move the troubleshooting along.

 

1. Go to Settings -> About Phone -> Tap on Build number 7 times on the build number to go into the developer options mode]
2. After the above steps Developer options will be enabled.
3. Go to Settings ->Developer options -> Enable USB debugging > Toggle On
4. Enable Settings -> Developer options -> Enable Bug Report shortcut > Toggle On
5. Once the issue is reproduced, Go to Settings -> Developer options -> Click on take bug report or Press Power button and then choose Bug Report from the Power-down menu.
6. Wait for some time until the bug report is collected. It takes around 3 to 4 minutes to collect the Bug Report.
7. Then upload the BugReport to your personal Google Drive and then share the link to the bug report on the forums in a reply.
8. Provide observations of what you saw happen right before the bug report was taken. Please indicate the time that you observed the behavior in local time.

 

-Tom



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Re:Interface error

2020-06-25, 10:39 AM
Thanks for the answer. At the next such situation I will do as you wrote.
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3 Posts

06-04-2020

PL

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  • Message 6 of 7

Re:Interface error

2020-06-28, 9:09 AM
I have sent an error report in a private message.
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Re:Interface error

2020-06-29, 14:20 PM

@ Pawnucy wrote:
 

I have sent an error report in a private message.

 

Thank you, I got both links. I will share them with our engineers to be reviewed. I will let you know as soon as I either have an update or if they need more information.

 

-Tom



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