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01-02-2020

US

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Moto Zoom Touch screen malfunction / unable to unlock phone / unable to factory reset

2020-01-02, 3:22 AM

Moto one zoom 15 days out of the box:

My Phones touch screen is not working is there a way to navigate without the use of the touch screen.  LMA App says the phone is not supported.  Any help on a quick fix or solution to this would be greatly apprecaited!  Thank You!

 

 

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19244 Posts

02-03-2016

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Re: Moto Zoom Touch screen malfunction / unable to unlock phone / unable to factory reset

2020-01-02, 14:56 PM

 wrote:

Moto one zoom 15 days out of the box:

My Phones touch screen is not working is there a way to navigate without the use of the touch screen.  LMA App says the phone is not supported.  Any help on a quick fix or solution to this would be greatly apprecaited!  Thank You!

 

 


Hi.

 

That's not good. The quickest option I can think of is to use an OTG connector to hook up a mouse. 

 

If you want to go straight to a factory data reset, you can get to that via the fastboot screen. Let me know if you need instructions, and sorry for this. Sounds frustrating!

 

- Matt

Please do not PM me - if you have issues, search the forums for threads on your topic and post there, or start a new thread. Thanks!
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