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18 Posts

01-01-2021

United Kingdom of Great Britain and Northern Ireland

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  • Message 1 of 13

Proximity sensor one zoom

2021-06-11, 23:18 PM

It's stopped working . Can't see a way to toggle on off . What can I do 

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4519 Posts

03-11-2019

United States of America

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  • Message 2 of 13

Re:Proximity sensor one zoom

2021-06-12, 16:02 PM

Hi Mikeconnect,

 

Thanks for reaching out to us with your concern and we would like to help. There is no way to toggle the proximity sensor on and off. You can perform a hardware test on the proximity sensor which is on the Moto Help/Device Help app. 

 

Best regards,
Zeke
Motorola Support



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18 Posts

01-01-2021

United Kingdom of Great Britain and Northern Ireland

19 Signins

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  • Posts: 18
  • Registered: ‎01-01-2021
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  • Message 3 of 13

Re:Proximity sensor one zoom

2021-06-12, 23:33 PM

Actually its tap to wake and approach to wake which has stopped working . All activated in peek display but now not working for over a week 

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2721 Posts

11-24-2020

India

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  • Message 4 of 13

Re:Proximity sensor one zoom

2021-06-14, 6:34 AM

Hi Mikeconnect,

 

Thanks for confirming. Sorry to know about this. Let me check and help you here. When did you start noticing it? Have you made any setting changes? Did it happen after installing or updating any application? If yes, please try uninstalling the updates and check. 

 

Also, I would suggest you try restarting the phone and check.  If you still facing the same, try clearing the application Cache/Data. To clear the app cache and data, go to Setting>> Apps and Notifications>>App info >>Particular Application>>Force stop>> Click ok>> storage >>Clear cache/data. Restart the phone post this and let me know how it goes. 

 

Thanks

Sunitha



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18 Posts

01-01-2021

United Kingdom of Great Britain and Northern Ireland

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  • Message 5 of 13

Re:Proximity sensor one zoom

2021-06-15, 10:01 AM

Ref your advice 

Is there no way to clear all apps catch data in one go ?

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4293 Posts

03-04-2016

India

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  • Message 6 of 13

Re:Proximity sensor one zoom

2021-06-16, 6:34 AM

@ Mikeconnect wrote:

Ref your advice 

Is there no way to clear all apps catch data in one go ?

Hi, 

 

Sorry to say that there is no option to clear all app's cache data in one go. you can try clearing the cache from your most-used apps. 

 

Regards

Sandip



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18 Posts

01-01-2021

United Kingdom of Great Britain and Northern Ireland

19 Signins

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  • Posts: 18
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  • Message 7 of 13

Re:Proximity sensor one zoom

2021-06-18, 18:21 PM

Ok I've cleared what I can and deleted some apps . No change . What next ?

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2721 Posts

11-24-2020

India

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  • Message 8 of 13

Re:Proximity sensor one zoom

2021-06-21, 6:26 AM

@ Mikeconnect wrote:

Ok I' cleared what I can and deleted some apps . No change . What next ?

 

Hi, 

 

Thank you for trying! Since when it is not working? Have you made any settings changes/ is it happening after installing any app updates? If yes, can you please try uninstalling the updates and check. Let me know how it goes.

 

Thanks

Sunitha



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18 Posts

01-01-2021

United Kingdom of Great Britain and Northern Ireland

19 Signins

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  • Posts: 18
  • Registered: ‎01-01-2021
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  • Message 9 of 13

Re:Proximity sensor one zoom

2021-06-21, 6:35 AM

I already did that so what's next ?

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18 Posts

01-01-2021

United Kingdom of Great Britain and Northern Ireland

19 Signins

95 Page Views

  • Posts: 18
  • Registered: ‎01-01-2021
  • Location: United Kingdom of Great Britain and Northern Ireland
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  • Message 10 of 13

Re:Proximity sensor one zoom

2021-06-21, 19:11 PM

Hie do you uninstall updates on one zoom . I see no options 

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