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02-02-2020

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Smart Lock and Face Recognition greyed out

2020-02-02, 14:09 PM

After a week, my face recognition option and smart lock option greyed out? How can I re-activate them?

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02-03-2016

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Re: Smart Lock and Face Recognition greyed out

2020-02-03, 18:51 PM

 wrote:

After a week, my face recognition option and smart lock option greyed out? How can I re-activate them?


Hi.

 

The most common cause of this is when you add a corporate-managed email account to your phone. In those cases the admin typically deactivates those features for security reasons.

 

Did you add a company account? If not, can you test in Safe Mode to see if this is an app issue? To go into Safe Mode, press the physical power key, then press and hold the pop-up "Power off" key until the Safe Mode instructions pop up.

 

Thanks,

 

- Matt

Please do not PM me - if you have issues, search the forums for threads on your topic and post there, or start a new thread. Thanks!

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