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02-25-2020

NL

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Turbo Power causes shutdown at around 82% (Moto One Zoom)

2020-02-25, 10:10 AM

Hi,

I've been using my Moto One Zoom for a month. Nice phone - I love the 4 camera's (=reason I bought it).

Problem: when I'm on Turbo Power with the supplied adapter & cable, the phone shuts down at 82% battery level. A reboot helps but only if I remove the cable. 

If I leave the cable, a reboot shows the blue HELLO screen and then it shuts down again.

 

Charging on a USB port (slow charging) shows no problems at all.

 

Who knows what's going on? 

 

grtz,

Michiel

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17589 Posts

02-03-2016

US

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Re:Turbo Power causes shutdown at around 82% (Moto One Zoom)

2020-02-25, 14:48 PM

I've been using my Moto One Zoom for a month. Nice phone - I love the 4 camera's (=reason I bought it).

Problem: when I'm on Turbo Power with the supplied adapter & cable, the phone shuts down at 82% battery level. A reboot helps but only if I remove the cable. 

If I leave the cable, a reboot shows the blue HELLO screen and then it shuts down again.

 

Charging on a USB port (slow charging) shows no problems at all.

 

Hi.

 

This is odd - I'm wondering if the charger itself is bad? We want to look into this and get it corrected.

 

Please update your profile with current phone, carrier and serial number -- this will help me investigate. Please make sure that the options under Settings > Motorola Privacy are on as well, and let me know (just reply here) if it's okay for me to look at your apps to see if they are a source of problems.

Need help updating your profile? See here. https://forums.lenovo.com/t5/Forum-Feedback/Complete-your-forums-profile/td-p/3339943

 

Thanks!

 

  • Matt
Please do not PM me - if you have issues, search the forums for threads on your topic and post there, or start a new thread. Thanks!
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