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Weird issue with Messages/Contacts app

2019-11-04, 17:55 PM

I noticed recently that certain contacts only show up as their number instead of their name.  For instance, my service is Cricket Wireless and they have a small 5-6 digit text code, but I put them in my contact list, yet when I receive texts from it, it still shows up as the 5 digit number instead of "Cricket".

 

It does the same thing with Amazon and Paypal numbers, pretty much any number that is shorter than a standard US phone number.

 

Any fix?

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Re: Weird issue with Messages/Contacts app

2019-11-05, 15:08 PM

Hi Balrighty,

 

Thanks for reporting. We'd like to make sure of this, can you send screenshots of what's you're seeing? Also, can you send me a bug report so I can have someone look at it?

 

To capture Bug Report:
Go to Settings ->Developer options -> Enable USB debugging > Toggle On
Enable Settings -> Developer options -> Enable Bug Report shortcut > Toggle On
Once the issue is reproduced: Go to Settings -> Developer options -> Click on take bug report or Press Power button and then choose Bug Report from the Power-down menu.
Wait for some time until the bug report is collected. It takes around 3 to 4 minutes to collect the Bug Report.
Then upload the BugReport to your personal Google Drive and then share the link to the bug report via private message.
Provide observations of what you saw happen right before the bug report was taken. Please indicate the local time when you observed the behavior.


To enable developer options:
1. Go to Settings > About phone > Build number
2. Tap Build number seven times. After the first few taps, you should see the steps counting down until you unlock the developer options. Once activated, you will see a message that reads, “You are now a developer!”
3. Go back to Settings, where you’ll find a Developer options entry in the menu

 

Best regards,
Rich
Motorola-Lenovo Support



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  • Message 3 of 17

Re: Weird issue with Messages/Contacts app

2019-11-07, 4:33 AM
I think I explained it fairly well. For non-standard phone numbers (5 or 6 digit numbers for receiving texts from places like UPS or Paypal), when added to my contacts under specific names, still only show up as numbers in my Messages app instead of "Paypal" or "UPS" as I set them up in my contacts.

Seems like an awful lot to go through for a bug report when its not really that kind of bug in the first place.
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Re: Weird issue with Messages/Contacts app

2019-11-07, 14:17 PM

Hi Balrighty,

 

I understand that point. I guess I'm just confused if it has been like this since you've got the phone. It's also odd that these numbers won't show its name on text messages even after adding them to your contacts. We would like to investigate this further with the bug report. I'll ask around if it's a common behavior. Let me know. Thanks.

 

Best regards,
Rich
Motorola-Lenovo Support



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  • Message 5 of 17

Re: Weird issue with Messages/Contacts app

2019-11-07, 15:21 PM

 wrote:
I think I explained it fairly well. For non-standard phone numbers (5 or 6 digit numbers for receiving texts from places like UPS or Paypal), when added to my contacts under specific names, still only show up as numbers in my Messages app instead of "Paypal" or "UPS" as I set them up in my contacts.

Seems like an awful lot to go through for a bug report when its not really that kind of bug in the first place.

Humor us. :)

 

Seriously, we don't ask for these things idly. Generally, when everyone here is stumped about an issue, a bug report is the best way for an engineer to really see what's happening. But it's your call, of course.

 

- Matt

Please do not PM me - if you have issues, search the forums for threads on your topic and post there, or start a new thread. Thanks!
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133 Posts

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  • Message 6 of 17

Re: Weird issue with Messages/Contacts app

2019-11-08, 13:52 PM
It hasn't been this way the whole time. They worked fine then some point last week it changed to just numbers instead of names for those specific contacts.
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  • Message 7 of 17

Re: Weird issue with Messages/Contacts app

2019-11-17, 22:33 PM

I have this exact problem, something that started in the past month or so. My text history always shows the name stored in Contacts for any text originating from someone in my contact list. Mobile text contacts are typically 5 or 6 digits. Last week when I was scanning thru my texts, I saw that all texts originating from a 5-6 digit contact changed to show the 'from' as the 5-6 digit number, and no longer shows the actual name stored in Contacts for that number. The names on these texts were there previously and now they are replaced with the number.

Has this been resolved yet?

If you want a bug report, I will try to send one tomorrow.

This is very irritating, and I hope there is an easy fix on Lenovo's end. I have a Moto x4. I don't know if there was a recent update that did this, but it is a definite and real problem.

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6 Posts

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  • Message 8 of 17

Re: Weird issue with Messages/Contacts app

2019-11-17, 22:39 PM

Matt -

Please provide more instruction on what to do once I have Developer options. I see that I need to select Interactive or Full Report (I selectec Full). Then what??

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133 Posts

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  • Message 9 of 17

Re: Weird issue with Messages/Contacts app

2019-11-18, 2:23 AM
It seems like an issue with the Messaging app itself.
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6 Posts

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  • Message 10 of 17

Re: Weird issue with Messages/Contacts app

2019-11-18, 2:49 AM

Does that mean that Lenovo is going to fix this? This is something that worked well - until it did not just in the past month.

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