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133 Posts

10-14-2019

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  • Message 11 of 17

Re: Weird issue with Messages/Contacts app

2019-11-18, 11:13 AM
No idea. Lenovo isn't exactly known for quick and efficient phone updates. We just have to let them know of the problem, and hope they consider fixing it.
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11-17-2019

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  • Message 12 of 17

Re: Weird issue with Messages/Contacts app

2019-11-18, 13:00 PM

I'm waiting to hear back from Matt or someone else from Lenovo. I have run a bug report, it's sitting on my phone. I need him to tell me how to get it to him.

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19342 Posts

02-03-2016

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  • Message 13 of 17

Re: Weird issue with Messages/Contacts app

2019-11-18, 19:46 PM

 wrote:

I'm waiting to hear back from Matt or someone else from Lenovo. I have run a bug report, it's sitting on my phone. I need him to tell me how to get it to him.


Hi.

 

This looks like an app issue, not a phone issue, as it's showing up on Pixel phones as well. We have passed this to Google. At this point, we don't know if this is a fix that can come via a Play Store update or not.

 

If I learn anything more I'll share it back here. Thanks for reporting.

 

- Matt

Please do not PM me - if you have issues, search the forums for threads on your topic and post there, or start a new thread. Thanks!
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6 Posts

11-17-2019

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  • Message 14 of 17

Re: Weird issue with Messages/Contacts app

2019-11-20, 19:00 PM

Matt - I just need to clarify - are you saying the text app that came with the phone (not dowmloaded from Google Play) is the problem? And even though it came with the Moto x4, Lenovo has no responsibility other than to report a problem to Google? Seems to me that means this will not be fixed at all. There were system updates (at least one) about the time this problem abruptly started on my phone, about 4-6 weeks ago. Prior to that, it worked perfectly. Not sure I will keep the phone if problems with basic functions like this can't be fixed because responsibilty to do the fix crosses vendors. If it's a google problem, then Lenovo will suffer because it knows about it but it not working with google to make it right. I'm hoping Lenovo can exert some kind of pressure to get this resolved.

Please do send an update if there is any movement on getting this resolved.

Thanks.

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226 Posts

01-31-2014

GB

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  • Message 15 of 17

Re: Weird issue with Messages/Contacts app

2019-11-20, 23:07 PM

It is a problem with latest versions of Google Messages (5.2.056), so a problem for Google to fix.

 

A growing thread on it from people will all sorts of phone models  https://support.google.com/messages/thread/18574719?hl=en

0 person found this solution to be helpful.

This helped me too

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  • Message 16 of 17

Re: Weird issue with Messages/Contacts app

2019-11-24, 18:30 PM
I have version 5.2.059. Phone manufacturers need to keep on Google, they are not going to listen to us.
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  • Message 17 of 17

Re: Weird issue with Messages/Contacts app

2020-01-27, 18:27 PM
It's been a few months since this issue was determined to be a Google problem and not a phone problem. Does anyone know if there has been any progress made in fixing this? I have not been able to find out anything from Google. I don't even know if Google has accepted that it's an app problem or if their position is the problem needs to be fixed by phone manufacturers. phone manufacturers should at least take an interest and follow through to make sure that this problem is fixed because it's a significant impact to us who keep writing in about it.
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