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14 Posts

10-01-2019

DK

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messenger and Google Fotos

2019-10-01, 4:44 AM

when useing messenger on my Zoom and I want to send a picture I dont get to choose Google Fotos whitin the appz. I have No issues on my note 9.  permission checked

Equipped for everyday life
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10984 Posts

03-05-2018

US

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Re: messenger and Google Fotos

2019-10-01, 15:46 PM

Hi Ghosso,

 

Thanks for your post. I'd like to confirm, are you using Facebook Messenger? What do you see when you're trying to send a photo? Try clearing the app's data (Settings > Apps > Messenger > Storage > Clear Data) - this will reset the app back to default settings and you will have to log in back to your account. Let me know. 

 

Best regards,
Rich
Motorola-Lenovo Support



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14 Posts

10-01-2019

DK

26 Signins

230 Page Views

  • Posts: 14
  • Registered: ‎10-01-2019
  • Location: DK
  • Views: 230
  • Message 3 of 4

Re: messenger and Google Fotos

2019-10-01, 16:40 PM

yes Facebook messenger. I am only seeing pictures my phone (Motorola One Zoom) has taking. did clear cashe and Storage. but No louck. on my note 9 I am useing Facebook messenger and can se Google Fotos whitin the appz(Facebook messenger when I want to send pictures.

a pictur

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19232 Posts

02-03-2016

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Re: messenger and Google Fotos

2019-10-02, 15:18 PM

 wrote:

yes Facebook messenger. I am only seeing pictures my phone (Motorola One Zoom) has taking. did clear cashe and Storage. but No louck. on my note 9 I am useing Facebook messenger and can se Google Fotos whitin the appz(Facebook messenger when I want to send pictures.

a pictur


Hi.

 

Agreed - this should work differently. We're reporting it.

 

However, there is a workaround that isn't too onerous. Instead of choosing the Gallery icon in FB Messenger...

  1. Choose the Camera icon.
  2. Select the Gallery icon within the camera.
  3. Touch the dropdown at the top of the Gallery (labeled "Gallery")
  4. Select Google Photos.
  5. Select Photos.

You can then access all of your photos in the cloud.

 

Hope this helps.Thanks for reporting.

 

- Matt

Please do not PM me - if you have issues, search the forums for threads on your topic and post there, or start a new thread. Thanks!
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