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3 Posts

04-19-2013

DFW TX

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  • Registered: ‎04-19-2013
  • Location: DFW TX
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  • Message 1 of 3

Customer Service - I think not

2013-04-19, 21:40 PM

Just wanted to note that in my 20+ years in the IT and computing industry, buying many thousands of computers (personally and professionally) from several vendors (Dell, HP, Compaq, IBM, Lenovo) that I have just had the worst customer support experience ever supplied to me from a vendor...  Thanks Lenovo...

 

In reporting an issue with a new top of the line A720, the customer "care" person was more about telling me what they couldn't do, versus trying to find a solution to my problem. They had no idea what they were talking about and after 30 minutes and asking to speak to a manager for the second time (the first time I think I was just transferred to another tech) I was disconnected and no one has bothered to call me back.

 

Definitely NOT a positive experience!

 

 

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98 Posts

07-24-2012

UK

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  • Posts: 98
  • Registered: ‎07-24-2012
  • Location: UK
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Re: Customer Service - I think not

2013-04-20, 12:02 PM

No but as most of us have found it's a learning experience.

 

You learn to go elsewhere in future.

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3 Posts

04-19-2013

DFW TX

3 Signins

21 Page Views

  • Posts: 3
  • Registered: ‎04-19-2013
  • Location: DFW TX
  • Views: 21
  • Message 3 of 3

Re: Customer Service - I think not

2013-04-22, 14:56 PM

I hear that...

 

It's really unfortunate as overall, I like the A720. Heck, I was ready to spend money to get the problem resolved, but instead of giving me potential solutions (paid or not), they just took the opportunity to provide terrible customer service.

 

But as you say, I will be looking elsewhere for my future purchases... by the way, I influence the purchase of thousands of computers yearly and this will definitely impact my recommendations...

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