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Cliq doesn't work with Plantronics 360 headset

2010-01-14, 21:30 PM

My phone wouldn't pair with the headset. It wouldn't even recognize it when I scan for the device.

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Re: Cliq doesn't work with Plantronics 360 headset

2010-01-14, 21:45 PM

If the Plantronics is in discoverable/pairing mode and you put something else in the room (another phone or bluetooth device) also in pairing mode, does the phone find the other device? Are you tapping search and the phone says "searching"

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Re: Cliq doesn't work with Plantronics 360 headset

2010-01-14, 21:48 PM
Yes, my Cliq would recognize my other cell phone, while in pairing mode, but not the headset. Yes, it does say that it is searching when i hit search.
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Re: Cliq doesn't work with Plantronics 360 headset

2010-01-14, 21:50 PM

Can you turn off your other phone. Can you reset a Plantronics headset so it doesn't have any phones in it's memory then try searching again?

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Re: Cliq doesn't work with Plantronics 360 headset

2010-01-14, 21:51 PM
It actually says "scanning" when I hit the "scan for devices" button. It also recognizes my macbook as well, but not the headset.
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Re: Cliq doesn't work with Plantronics 360 headset

2010-01-14, 21:59 PM
Ok, I turned off both my macbook and cell phone and rescanned and it did not work. The headset manual doesn't state a scenario where I can disconnect previous devices it was paired to.
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10-16-2009

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Re: Cliq doesn't work with Plantronics 360 headset

2010-01-15, 13:28 PM

I had exactly the same problem when attempting to pair my Dext with a Plantronics 370 for the first time, it wouldn't discover the 370 at all.

I resolved it by rebooting everything: turning the 370 off, turning off bluetooth, restarting the Dext, restarting bluetooth and scanning for devices and putting the 370 into pairing mode.

It now works as intended and has no problem reconnecting when switching the 370 on/coming back into range etc.

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Re: Cliq doesn't work with Plantronics 360 headset

2010-01-15, 14:33 PM
I appreciate the advice, but that hasn't worked for me. I wish it was as simple as a power cycle issue. I tried it again just to be sure but still nothing.
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Re: Cliq doesn't work with Plantronics 360 headset

2010-01-15, 14:41 PM

1. Is the phone the headset was connected to still on. If so, turn it off.

2. Can you pair your 360 successfully to a friends phone? If not then the headset is probably having an issue or you aren't successfully getting the headset into pairing mode.

3. Can your Macbook find your 360?

4. Can you borrow a friends Bluetooth Headset, put it in pairing mode and have the CLIQ phone search for it?

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Re: Cliq doesn't work with Plantronics 360 headset

2010-01-15, 17:18 PM

Thanks Mark for your reply. Unfortunately it hasn't resolved my issue. To answer your questions:

1. Yes, I turned off the phone.

2. I have paired the 360 with my friends phone.

3. My Macbook does recognize the 360.

4. I have successfully paired my friends Bluetooth Headset with my phone.

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Re: Cliq doesn't work with Plantronics 360 headset

2010-02-22, 22:16 PM
I also have a Plantronics 360 that has pairing issues with my Cliq.  The first week - no problems.  Now, aftering turning the headset off (required for charging) the Cliq reads "Paired but not connected" and won't connect until the Cliq is powered off and restarted (a real pain). Is this an incompatibility issue?
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Re: Cliq doesn't work with Plantronics 360 headset

2010-02-23, 4:32 AM

@mewziik-

Sorry about the tardy response I didn't see the notification previously.  There is a software update coming soon that may improve connectivity. There could however be some compatibility issues though I am fairly certain Plantronics pays close attention to the same Bluetooth standards that we do. I'm not sure if we did compatibility testing with this model headset. I use the CLIQ with a older bluetooth car kit and it works fine.  What people fail to realize is that it is necessary to power cycle your Bluetooth enabled phone every 2 days in order to keep the Bluetooth working properly. It's not necessary to power the phone off for a long period of time. Just power down and power back up every two days to refresh your phone.

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Re: Cliq doesn't work with Plantronics 360 headset

2010-02-23, 4:36 AM

@BradR-

And you click the Plantronics 360 headset and it does or doesn't attempt to "connect"?

I would try power cycling the phone every two days and hopefully that will help it pair better if you are getting an error when trying to "connect". Paired just means that the phone and headset have each other in their memory but do not have an active connection.

Can you share with mewziik the exact directions that you used to get your phone and headset paired?

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Re: Cliq doesn't work with Plantronics 360 headset

2010-02-23, 4:53 AM
Mark wanted me to let you know how I paired my Plantronics 360 and Cliq... First, on the Cliq, get to Settings/Wireless Controls/Bluetooth Settings/Scan for devices.  Prepare the Plantronic per directions - from 'off,' hold the on button until it flashes alternating red & blue. On the Cliq, push scan for devices and the Cliq menu will read 3XXPlantronics (along with any other local device). Choose the Plantronics and they should become paired.  If the pairing does not connect, turn the Cliq off then on and then reconnect by going back to Settings/Wireless Controls/Bluetooth Settings/ 3XX Plantronics "Paired but not connected" - tap to connect. I have to redo this every time I recharge the headset, but a software fix may be coming (per Mark @ the Forum).
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Re: Cliq doesn't work with Plantronics 360 headset

2010-02-23, 4:57 AM

Hello Mark,

Every time I charge the headset, the Cliq refuses to connect until it is power-cycled, even if it's 2-3 times in one day. It will show paired but not connected, I try and it reads "connecting," then times out without connecting. Only power-cycling regains the connection.

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Re: Cliq doesn't work with Plantronics 360 headset

2012-04-13, 18:31 PM

BradR said:

Hello Mark,


Every time I charge the headset, the Cliq refuses to connect until it is power-cycled, even if it's 2-3 times in one day. It will show paired but not connected, I try and it reads "connecting," then times out without connecting. Only power-cycling regains the connection.



 @BradR


Do you have a CLIQ 2 or a CLIQ?


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