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03-02-2017

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Jio 4g not working in moto g4plus

2017-03-02, 15:43 PM

After feb25 i have stucked with Jio 4g calls. Now only working internet.

 

If I make calls means, I'll shows "call failed.try another method".

 

 

I have tried with following ways.,

cache clear.

Safe mode.

Reset App preferences.

 

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1325 Posts

01-16-2017

PH

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Re: Jio 4g not working in moto g4plus

2017-03-02, 16:05 PM

wrote:

After feb25 i have stucked with Jio 4g calls. Now only working internet.

 

If I make calls means, I'll shows "call failed.try another method".

 

 

I have tried with following ways.,

cache clear.

Safe mode.

Reset App preferences.

 


Hi JSKumar,

 

Go to Settings> More> Cellular networks> APN(Access Point Names)> Tap 3 dots> Reset to default. Then test. Let me know if it will work.

 

 

Regards,
Anne
Motorola Support

 

 

 

 

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6 Posts

03-02-2017

IN

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  • Message 3 of 41

Re: Jio 4g not working in moto g4plus

2017-03-02, 16:37 PM

Not working while setting default APN

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6 Posts

03-02-2017

IN

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  • Posts: 6
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  • Message 4 of 41

Re: Jio 4g not working in moto g4plus

2017-03-02, 17:37 PM

wrote:

wrote:

After feb25 i have stucked with Jio 4g calls. Now only working internet.

 

If I make calls means, I'll shows "call failed.try another method".

 

 

I have tried with following ways.,

cache clear.

Safe mode.

Reset App preferences.

 


Hi JSKumar,

 

Go to Settings> More> Cellular networks> APN(Access Point Names)> Tap 3 dots> Reset to default. Then test. Let me know if it will work.

 

 

Regards,
Anne
Motorola Support

 

 

 

 


Not working while setting default APN

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1325 Posts

01-16-2017

PH

278 Signins

37025 Page Views

  • Posts: 1325
  • Registered: ‎01-16-2017
  • Location: PH
  • Views: 37025
  • Message 5 of 41

Re: Jio 4g not working in moto g4plus

2017-03-02, 18:13 PM

wrote:

wrote:

wrote:

After feb25 i have stucked with Jio 4g calls. Now only working internet.

 

If I make calls means, I'll shows "call failed.try another method".

 

 

I have tried with following ways.,

cache clear.

Safe mode.

Reset App preferences.

 


Hi JSKumar,

 

Go to Settings> More> Cellular networks> APN(Access Point Names)> Tap 3 dots> Reset to default. Then test. Let me know if it will work.

 

 

Regards,
Anne
Motorola Support

 

 

 

 


Not working while setting default APN


Hi JSKumar,

 

Check your preferred network. 4G should be selected. You can also reboot your device. Then check if sim card is inserted properly.

 

Thanks

 

 

Regards,
Anne
Motorola Support

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6 Posts

03-02-2017

IN

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  • Message 6 of 41

Re: Jio 4g not working in moto g4plus

2017-03-03, 1:25 AM

Preferred network is 4g. Also enable enhanced LTE.

 

I rebooted more than 15 times in last 1 week .

 

Also my sim card is inserted property. Because my internet connection working properly without any problem.

 

Please find attached screenshot.

 

Also i tried with my friend Jio sim card. That's also not working for me. But my sim is working other device without any problem.

 

One more thing Jio customer care said "You need to update your device". But I have update version 7.0

 

Last week my friend device (motog4 plus- same model) got some update. Ie.after 7.0 . But my device didn't get any update . 

 

Pls provide solution for this issue.

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6 Posts

03-02-2017

IN

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  • Message 7 of 41

Re: Jio 4g not working in moto g4plus

2017-03-03, 4:21 AM

I sovled problem by the method of Wipe user data via booting menu (Recovery Mode).

 

But I need to know why this problem came?

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3 Posts

03-03-2017

IN

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  • Message 8 of 41

Re: Jio 4g not working in moto g4plus

2017-03-03, 17:34 PM
Where I will get this wipe user data option?
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1 Posts

03-03-2017

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  • Message 9 of 41

Re: Jio 4g not working in moto g4plus

2017-03-03, 19:29 PM

Hi Anne, 

 

I am also facing the same problem and your solution didn't work.

 

 

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6 Posts

03-02-2017

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  • Message 10 of 41

Re: Jio 4g not working in moto g4plus

2017-03-11, 11:34 AM

From the boot options.

 

Follow this link

 

motorola-global-portal.custhelp.com/app/answers/prod_answer_detail/a_id/111334/p/30,6720,9686

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